Employee #3 on the Chat was no help. "I can't find that information, OR has it."
So I called on the phone. Moosejaw was polite to deal with over the phone. Two brief holds later, the issue was resolved. OR sent the tracking over but their computer system cut off a few digits from the tracking number. Moosejaw couldn't update without shipping info, so they just left it as "Processing." So, the package shipped Tuesday with 2-day shipping and it'll arrive tomorrow.
I got them to e-mail me the correct tracking, too.
Compared to the process of ordering from Backcountry, Zappos, Amazon, etc.... I'm still likely done with the Moose. I'll probably let them keep emailing me though, for the laughs.