I burnt my sol ti up, admitedly, I wasn't watching it. I left it on with water, went to grab something in my pack...took WAY too long, fried my system because the water went dry. The heat had nowhere to go I imagine. This was the email I got (pretty straight forward, I think it is one of those everybody based emails tho) I didn't get a new cup but I bought a new one for $50 and she let me buy a frypan for discount too:
Thank you for your inquiry about the Jetboil warranty process.
As the cup has become damaged it is important to discontinue use of the cup as it is no longer safe for use.
What we could do is issue you a return authorization number for you to send your system in for warranty evaluation.
If it is found to be covered under warranty then we will replace your cup and send it back to you free of charge. If it is found that the damage arose out of misuse (damage resulting from snow melting, cooking of any foods, placing the cup on the burner empty, running the cup dry etc.) then we will contact you to discuss replacement options and payment.
Understand that because the cup is no longer safe for use, once it is sent in to us then we will not be able to send this cup back to you as it poses a liability.
Please review our warranty.
Jetboil has a 1-year limited warranty. Should this product not function properly under normal use within 1 year of purchase, contact Jetboil or your local distributor for return process information. Jetboil alone will determine if the problem is due to a manufacturing flaw. If so, Jetboil will repair or replace the unit at its discretion and return it to you, free of charge.
This warranty does not cover any damage or malfunction arising from misuse, improper maintenance, negligence, normal wear and tear or accident. This warranty applies only to the original purchaser and proof of purchase is required.
EXCEPT AS PROVIDED HEREIN, THERE ARE NO OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.
JETBOIL SHALL NOT BE LIABLE FOR ANY CONSEQUENTIAL OR INCIDENTAL DAMAGES WHATSOEVER.
Modification of the product and/or using the product not in accordance with the instructions and recommended use will void the warranty and may be hazardous.
This warranty gives you specific legal rights. You may also have other rights that vary from state to state. Some states do not allow the exclusion or limitation of incidental or consequential damages, or limitation or exclusion of implied warranties, so the above exclusions or limitations may not apply to you.
For information about the Titanium models and water boiling only. http://shop.jetboil.com/index.php/sol-cooking-ti.html
If you would like to continue with the warranty process, please provide us with your US mailing address, phone number, and full name to start the paperwork.
US Dealer Sales
540 N Commercial St
Manchester NH 03101