I bought a Porter 4400 and it had a defect. They asked it be returned at their cost and they would ship another.
2nd pack had an issue, very minor, and they offered to allow me to go ahead and use it until they shipped out my replacement pack so I would not be inconvenienced. While I kept pack 2 until pack 3 arrived, I did not use it. They were so accommodating, I felt it unfair to soil a brand new pack.
Both the CFO and CEO are readily available, even when out of the office, to take calls and return them promptly. They epitomize the service we hope to get from specialized product industries.
So, a few weeks ago as I was shopping for a new tent, there service was no small factor in influencing my decision to buy a new Ultamid, even though it is untested by the market. I normally am not the first to buy. But I have confidence in these guys . . . and the tent looks dandy!