This thread must not die!
Yang, you're a good man. Thanks for posting.
As for all you who disparage Yang, call him a whiner, an ignorant noob, say he should just absorb poor treatment and defective goods, well, I don't know what to say, since there is no chance that your minds could grasp the issue (I'm talking to you, John Abela).
Someone said that Amazon (like all other vendors) does not pay shipping for return of defective goods. I have returned defective goods to Amazon twice, both times with a prepaid return label automatically provided by Amazon. On another occasion, the refund was credited, and no return was required. Whether the law requires this service or not, Amazon was clearly doing the right thing, and I appreciate that. I still do business with them despite defective goods now and then.
SMD queered the deal, and it didn't have to. It's that simple.