I am not a fanboi of SMD, but like many others here I support and love the cottage industry.
Yang was given the option to return for refund (Net only), he chose to cancel order instead, and on top of that he sent back everything not just the net. Canceling the order gave up his right to a refund for shipping...pretty easy to understand, and clearly explained by Ron.
How is SMD in the wrong again?
Also, anyone that uses the super light no-see-um netting knows that the netting gets "scrunched up" and has many of these little areas that look like holes. They are not holes, you just kind of scratch them with your fingernail and they straighten right out. This is a standard trait of this netting, that's it.
The loose threads look bad, but are nothing more than excess thread that simply needed to be snipped. I see this all the time, especially on Kifaru's VERY expensive tents and while it is annoying maybe I don't care enough to bitch. I simply take a couple of minutes and snip 'em off and thoroughly enjoy the product. I kind of like it in some ways, it tells me it wasn't mass produced by a machine in China.
Either way, SMD did nothing wrong, they were going to refund him for his return, but once he canceled the order he then agreed to not be reimbursed for shipping, cut and dry.