I'm going to disagree with the general consensus. And will probably be accused of attacking Yang for doing so but that is not my intent. I've never done business with SMD or know anyone there so I'm not biased in favor of them.
"It is funny that even at this moment some people are still looking for excuses to blame a consumer but ignore some very basic facts."
Well, the basic facts are not as clear as suggested here.
You ask for replacements for both. Fair enough.
" I am thinking I should get a replacement for both the Tarp and NetTent."
He thinks the trap should be OK and gives you an RMA for the NetTent which he also refers to as the shelter.
"The Haven NetTent can be returned for repair or exchange. We will look at the issue more closely once we get the shelter in.
Please use the RMA code 2013-0502A Include a note that says that you are sending the shelter back due to some small holes."
He did not authorize you to return the tarp. Maybe he should have and maybe not. But you two should have worked that out so it was agreed upon what would be returned before sending anything back.
"After we get the shelter in we can reimburse you for shipping costs. The shelter should fit nicely in a priority mail tyvek envelope and only weight 1 lb."
Again, he is referring to the NetTent. He probably should have stated that explicitly. But one thing we know on BPL is weights. The NetTent weighs 1 lb. From their website:
The Haven NetTent is now 2 oz. heavier, for a final weight of 16 oz.
The combination weighs over 2 lbs.
Even after all that, they probably would have replaced or repaired both items and sent them back as per their stated policy:
Our products are fully warranted to the original owner against defects in materials and workmanship. If our product fails due to a manufacturing defect, we will repair the product, without charge, or replace it, at our discretion.
You are responsible for paying for postage for all products returned for Warranty Coverage. If the item is covered under Warranty, we'll absorb the return shipping cost.
So you were entitled to get the items you ordered repaired or replaced and have the shipping reimbursed. But you decided to cancel the order instead. Which is covered by:
We are confident you will pleased with your Six Moon Designs equipment. However, if for some reason your purchase from Six Moon Designs does not meet your needs, you may return any unused items within 30 days for a full refund (less shipping charges).
Which, in the end, is all that matters. No matter how we got here, you cancelled your order because you wanted something else, the cuben version. If you had just wanted what you ordered fixed or replaced, you shouldn't have cancelled your order.
It appears to me that SMD followed their clearly stated policies. I'm not sure how that leads to 11 pages of castigation on a website.