Its fair game. These cottage manufacturers benefit, purposefully or not, on basically free advertising from people on this site...so they can endure the occasion criticism posted. Personally, i am of the frame of mind where i make a mistake and people paid me... I do whatever I need to do to fix it... Not only that... But maybe even go a little extra.
Obviously... Not everyone is like that.
Actually, i totally agree with gross bob and eric chan.There are blatant displays of fanboydom in this forum concerning certain companies or products. Can you say Western Mountaineering and Tarptent? I once pointed out on the Moment DW how you cant quickly put the fly on when using only the bug tent. Immediately, the excuses were made... Its not designed for high rain area... WTF? Seriously? Then others chimed in with generic, brainwashed support like saying... Its awesome!.... While never addressing the specific slight criticism i had.
I have to admit, i see basically the same happening here. Its quite clear what happened, as evidence by the emails, and its quite evident who went back on their word. Even if there was miscommunication within the company, thats still their fault.
Dont have a dog in the fight, but it is fun to watch people resort to ridiculous rationalizations and justifications to support some manufacturers here.... Especially when there evidence to reject these.
> From: firstname.lastname@example.org [mailto:email@example.com]
> Sent: Thursday, May 02, 2013 3:57 PM
> To: Yang Lu
> Subject: RE: Six Moon Designs: A couple flaws on my tent
> After we get the shelter in we can reimburse you for shipping costs.
Ummm... How is this a misunderstanding? Seems pretty clear cut to me.
Put down the koolaid.