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Request for username change
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Jacques de Plume
(LFone) - M
Request for username change on 05/06/2013 00:22:24 MDT Print View

I joined BPL almost three years ago and used my e-mail address as my username when signing up. I only recently started posting on the forum and now my e-mail is openly displayed with every post.

Almost a month ago (april 8) I submitted a support issue (BTK13040813501) to request a username change. Unfortunately I still haven't received an answer.

Can somebody please change my username to LFone?

Ian B.
(IDBLOOM) - MLife

Locale: PNW
Open a ticket on 05/06/2013 05:40:42 MDT Print View

http://www.backpackinglight.com/cgi-bin/backpackinglight/support/support_issue_manage.html

I had the same problem. Open a ticket and provide the username you are requesting.

Jacques de Plume
(LFone) - M
Re: Open a ticket on 05/06/2013 06:02:43 MDT Print View

I opened a ticket a month ago with my old and new username. Ticket number is BTK13040813501.

Ken Thompson
(kthompson) - MLife

Locale: Behind the Redwood Curtain
Request user name change. on 05/06/2013 06:09:37 MDT Print View

Your only recourse is through the support ticket. No members can change your name.

There is no real customer support.

Jacques de Plume
(LFone) - M
Re: Request user name change. on 05/06/2013 06:16:15 MDT Print View

I understand that no member can change my username.

I'm posting this hoping that somebody from support will actually read my ticket.

Ken Thompson
(kthompson) - MLife

Locale: Behind the Redwood Curtain
Request user name change. on 05/06/2013 06:28:27 MDT Print View

Nobody from Admin reads this forum. Your time is wasted here in my experience. File a second ticket. I'd file one every day until it was resolved.

Really lame, I know.

Edited by kthompson on 05/06/2013 06:35:14 MDT.

Travis Leanna
(T.L.) - MLife

Locale: Wisconsin
Re: Request user name change. on 05/06/2013 14:47:47 MDT Print View

I went through what you are. I opened a thread just like you. Took over a month.

Ben 2 World
(ben2world) - MLife

Locale: So Cal
Take the Easier Option on 05/06/2013 18:58:33 MDT Print View

Change your email address. :)

Donna C
(leadfoot) - M

Locale: Middle Virginia
Re: Re: Request user name change. on 05/07/2013 13:31:38 MDT Print View

This is what I did to leave out my last name. Not sure if you tried this, but it has the email address there as well. I bet if you delete your email address, perhaps it won't show up on the forum. Directions from my personal account; You have to go up to the top right corner under My BPL and then account. I hope this works. Just remember to replace it when/if you renew.

How to change your forum display name: Your forum display name is the primary name associated with your account. To change your forum display name, hover over the My BPL menu (upper right) and navigate to My Account > Change My Billing and Shipping Address. Then, change the First and Last Names under your Primary Address.

Edited by leadfoot on 05/07/2013 13:37:49 MDT.

Christopher *
(cfrey.0) - M

Locale: US East Coast
Take it from T-funk on 05/07/2013 14:33:53 MDT Print View

My name is T-Funk.

But it's not.

My ticket to change it was ignored.

I'll take your e-mail address if you don't want it anymore.

Edited by cfrey.0 on 05/07/2013 14:34:51 MDT.

Travis Leanna
(T.L.) - MLife

Locale: Wisconsin
Re: Take it from T-funk on 05/07/2013 21:09:55 MDT Print View

Yo, dawg. You can't fake the funk. Take it from me: keep cool and stay in school. Peace.

-The Hiker Formerly Known as T-Funk.

Jeffs Eleven
(WoodenWizard) - F

Locale: Greater Mt Tabor
Re: Re: Take it from T-funk on 05/07/2013 22:03:53 MDT Print View

I pity the fool who don't stay in school!

Christopher *
(cfrey.0) - M

Locale: US East Coast
Please note my new name. on 05/07/2013 23:48:03 MDT Print View

Mine. Problem solved.

Mine

Edited by cfrey.0 on 05/07/2013 23:59:34 MDT.

Jacques de Plume
(LFone) - M
Re: Re: Re: Request user name change. on 05/08/2013 00:12:29 MDT Print View

@Donna: Thanks, unfortunately you can change everything except your username. And unfortunately your username is always displayed below your forum display name. Changing my e-mail doesn't affect this...

Christopher *
(cfrey.0) - M

Locale: US East Coast
It always ends the same way. on 05/08/2013 02:03:27 MDT Print View

Nooooooooo!

Ken Thompson
(kthompson) - MLife

Locale: Behind the Redwood Curtain
Re: Request user name change. on 05/08/2013 06:12:55 MDT Print View

Yeah!

Jacques de Plume
(LFone) - M
Hopelessness on 05/24/2013 03:14:23 MDT Print View

This is truly hopeless...

- I opened several support tickets in the past six weeks. "Support inquiries will normally be answered within 24 hours during the business week." No response.
- PM'd Addie Bedford. No response since she's on maternity leave (congratulations! :-)
- Maia is replacing her but doesn't have PM set up.
- PM'd Roger Caffin since he's one of the few staff members who does have PM set up. Unfortunately he couldn't help me but told met to e-mail Ryan Jordan.
- E-mailed Ryan Jordan. No response.

But hey, at least the payment system for my subscription works!

Edited by LFone on 05/24/2013 03:14:59 MDT.

Ken Thompson
(kthompson) - MLife

Locale: Behind the Redwood Curtain
Re: Hopelessness on 05/24/2013 06:38:58 MDT Print View

Welcome to BPL.
Maia is actually a dog. Really.

Edited by kthompson on 05/24/2013 06:42:05 MDT.

Chris C
(cvcass) - MLife

Locale: State of Jefferson
payment system works on 05/24/2013 11:53:29 MDT Print View

as long as they can take our money it must be working correctly...

Lyan Jordan
(redmonk)

Locale: Greater Yellowstone Ecosystem
Solution on 05/24/2013 13:19:47 MDT Print View

I believe the solution is simple.

Make support tickets cost Money.
Put money in escrow until ticket resolved.

Voila, incentive to care about customer requests !

--G.B.--