The calculations look in order, it looks like it was only $75 total for shipping, so no problems there.
I feel like there needs to be some kind of proper discussion, probably elsewhere because it is off-topic, about the problems that have been hitting the forums lately with regard to cottage manufacturers defending themselves against reports of poor user experiences (eg McHale and SMD threads). I'll outline my view briefly, but maybe it is worth beginning a new thread about it. I for one feel that people have made too much of the responses from vendors in these situations.
The way I see it is that people want to have their cake and eat it too. BPL users often laud the fact that cottage vendors frequent the forums, use the forums to receive feedback on/develop products, answer user questions, clarify issues etc etc. New cottage vendors have even started up with the input and support of this great community.
But I can’t help but feel that there have been some unreasonable expectations of how these vendors should behave. It seems to me that where vendors have attempted to defend themselves against public complaints, they have been unreasonably attacked by the community. There are the usual cries that the vendor should just let it go quietly, that they are doing their business more harm than good, that it isn’t worth it to be defensive in public, that “the customer is always right”. But I think that loses sight of the bigger picture and a growing phenomenon across the web and commerce in general.
The fact of the matter is, word of mouth is a completely different beast than it was a while back and particularly in the age of large forums like this and the amount of trolling that goes on, I think it is perfectly understandable that vendors come on here to offer their side of the story. We love that they are here to discuss their products and philosophy other times, we love that we can put a face to the business, we love that we can support local manufacturing, small business, custom designs with real user input, and so on - so why can’t we handle it when they comment on ugly transactions? I know most big business love to sweep problems under the carpet and send people out their hush money/product, but is that really what we want from our cottage manufacturers? If this community is to continue to be as great a resource as it has always been, vendors should be able to come here and offer their side of the story – it gives us all a better insight into the transaction and the product. And does anyone really blame Dan for giving a bit of lip when he is confronted by unhelpful negative comments ad nauseum?
This thread began with someone excited about the product they received, praising its workmanship and design. It was followed by what was a slightly (but not overly) provocative line of questioning about the packs being worth the cost. I must admit I was surprised at the total cost of the invoice just posted – but I also think that that is the cost of custom work, and actually getting to have input into the design and getting something made bespoke. I don’t expect TJ Maxx prices when I go to a tailor to get a suit made, so I dont really understand the line of questioning about the price. And I think this comes back to the same issue of people expecting to have personal access to cottage manufacturers without all of the consequences that necessarily come with it (eg. higher prices, responses to grievances aired in the forums). C'mon guys, get real.
Edit: I've removed personal references because we really don't need it.