Forum Index » GEAR » Did I buy a counterfeit Patagonia Nano Puff?


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Stephen M
(stephenm) - MLife

Locale: The Great Lakes Bay Region
Re: "Did I buy a counterfeit Patagonia Nano Puff?" on 03/06/2013 16:21:36 MST Print View

That's a shame Dena, I do hope you get some recourse from them.

I have all but given up buying from eBay unless I cannot get the item elsewhere.

Best of luck.

Dena Kelley
(EagleRiverDee) - M

Locale: Eagle River, Alaska
"Did I buy a counterfeit Patagonia Nano Puff?" on 03/06/2013 16:27:00 MST Print View

"I have all but given up buying from eBay unless I cannot get the item elsewhere."

I understand. I've been very fortunate to have nearly all good experiences. I only buy from top rated sellers, which helps, but even then here I am with this experience. My problem is I'm cheap, lol, and so ebay is a good resource for me when I'm feeling too cheap to pay MSRP.

Ian Van Halen
(IDBLOOM) - MLife

Locale: PNW
Re: Re: Re: Copy Cats vs. Fat Cats on 03/06/2013 16:30:25 MST Print View

You are not incorrect. Many of the counterfeit goods are produced by ordinary people who work at the same plant which incidentally produces the legitimate version as well.

The problem is that the counterfeit goods are knowingly or unknowingly sold to RICO and Terrorist groups all over the world (including the U.S.) who are the points of sale for the illegal product and who make a profit. I’m not trying to be melodramatic but terror groups really do use these products to generate revenue for their organizations.

IPR crimes are thought of like jaywalking offenses socially so it's easier to peddle black market DVDs or backpacks in plain view than it is to sell illicit narcotics.

Since I’m several zip codes outside of the scope of the OP I’ll shut up now.

Dena Kelley
(EagleRiverDee) - M

Locale: Eagle River, Alaska
Counterfeit stuff on 03/06/2013 16:34:32 MST Print View

Ian- I appreciated your comments and your link. I do think counterfeiting is an issue. I have been sold one truly (I know it for sure) counterfeit item on ebay which I bought in ignorance. It's the P90X workout series DVD's. At the time I ignorantly thought I was just buying someone's unused DVD's, found out later that there's a huge piracy issue with P90X and other Beachbody programs. So it's nice to know where to report it. What I didn't know is the rest of the black market supporting nefarious folks. That, I'm going to have to look into further, just to satisfy my own curiosity. Thanks.

Konrad .
(Konrad1013) - MLife
Re: Counterfeit stuff on 03/06/2013 16:41:22 MST Print View

Dena, hopefully you can get a partial refund...but you never know with these things. I hate it when that happens. Some sellers are just pure jackholes and would rather fight you to the death before giving an inch. I've been burned before due to seller's incompetence/laziness when they listed descriptions/photos that didn't match the products. Happens the most with sellers who flip goods, raid estate and auction sales and sell in volume. You can generally get a feel for the seller by looking at what other items he/she has up for sale as well. The thing that pisses me off the most is when I go to send an item back, that I don't get a refund on my return shipping. Why should the buyer be out of cash, with no product in hand, due to a seller's screwup? Gets me every time! (shakes fist at ebay policies)

About the packaging...hopefully the price you paid reflects the cost of shipping. Ebay has pretty decent shipping calculators setup these days, although more often then not, I've had to ship items for a few more dollars than what ebay estimated and charged the buyer. These days, I overestimate the weight by a lb and refund if needed. If you paid a lot for shipping but only got an envelope, then yeah seller's trying to make some money on the side through overcharging, which deserves neutral feedback at the very least.

Edited by Konrad1013 on 03/06/2013 16:47:02 MST.

Dale Wambaugh
(dwambaugh) - MLife

Locale: Pacific Northwest
Re: "Did I buy a counterfeit Patagonia Nano Puff?" on 03/06/2013 16:50:49 MST Print View

"The seller and I are in communication but they aren't being very friendly about this. They're mad at me already because I gave them a "neutral" rating both because I got an item that wasn't what I ordered and because they were cheap and put it in an envelope to ship it instead of a box and the envelope arrived with 5 rips and a hole in it, one rip was so large that it's how I took the jacket out. They also took 7 days to ship it. I thought a neutral rating was generous, considering."

Sounds like a flaky vendor to me. Seven days to ship is inexcusable. A neutral rating is tame for selling the wrong item PLUS late shipping.

The envelope/box thing is a tougher call. The top retailers (REI, Eddie Bauer, etc etc) all use poly bags, but they can absorb the risk--- and have the leverage to get back at the shipping company. I got a down sweater from Eddie Bauer in a poly bag with holes in it, but the garment survived. Dumb luck on their part!

The tough part is how much weight is saved. A box will often take things over the 2 pound limit. eBay vendors can get slammed if they overcharge for shipping and the competition of the marketplace favors lower shipping prices, ergo the use of light bags. Some mail processing centers are really rough on packages. Ultimately, common sense needs to prevail and the item needs to be protected.

I once sold an item that was trashed in the mail. I gave the buyer a complete refund after seeing a photo. She told of also getting a package of stickers that was ripped open and empty, and when she went to the post office to complain, a worker rolled by with a cart FESTOONED WITH HER MISSING STICKERS! I guess she got a little hot and they threw her out.

All you need to do is open a claim with eBay. If the vendor has been abusive, threatening, or refusing to respond due to the feedback, forward that info to eBay. Once your item shows as delivered to the vendor, eBay/PayPal will automatically refund the payment, including the shipping you paid.

I've only had to do this dance a couple times in 14 years on eBay. I got a Mountain Hardwear fleece that was so totally counterfeit I could see it without opening the clear plastic bag. Smelled like burnt oil too.

Dena Kelley
(EagleRiverDee) - M

Locale: Eagle River, Alaska
"Did I buy a counterfeit Patagonia Nano Puff?" on 03/06/2013 17:00:00 MST Print View

"About the packaging...hopefully the price you paid reflects the cost of shipping."

It didn't. She charged me $10.50 in shipping and then stuffed it into a bubblepack envelope and shipped it for $2.95 Parcel Post. I don't care that she shipped it Parcel Post (although Priority Mail would be classier and would have allowed for tracking) but at PP prices she could have boxed it.

I've read all the other glowing feedback reports on her and can only surmise that I caught her on a bad day (week?). She's in Baltimore and has good ratings and I am the only person to ever give her a less than positive rating.

dave e
(hipass) - F

Locale: Los Angeles
claim on 03/06/2013 17:51:02 MST Print View

"She charged me $10.50 in shipping and then stuffed it into a bubblepack envelope and shipped it for $2.95 Parcel Post. "

Sellers arent allowed to do that per ebay and you can ding them on shipping overcharges in the feedback system on top of the reg fb.


ebay is a virtually 100% money back garantee for buyers nowadays even when buyer is in the wrong.If you dont want or really need the micro file a SNAD (significantly not as described) claim thru paypal.

Dale Wambaugh
(dwambaugh) - MLife

Locale: Pacific Northwest
Re: "Did I buy a counterfeit Patagonia Nano Puff?" on 03/06/2013 18:27:10 MST Print View

"It didn't. She charged me $10.50 in shipping and then stuffed it into a bubblepack envelope and shipped it for $2.95 Parcel Post. I don't care that she shipped it Parcel Post (although Priority Mail would be classier and would have allowed for tracking) but at PP prices she could have boxed it."

That is bad and I would be livid. Actually, you paid for a certain type of shipping which had to be specified in the auction as the seller input the auction listing. Priority Mail is 3 days and Parcel Post is much slower, so I think that is fraud, plain and simple. The seller must meet the shipping services stated in the auction, or you have a bait-and-switch. Even if the auction has free shipping, the seller has to meet the level of service specified. I once had a seller who want me to pay more after the auction was concluded and I reminded him that the shipping is part of the deal that he committed to. No way!

You can do tracking with First Class and Parcel Post too. eBay sellers have shipping options online that you can't get on the USPS web site. Tracking is free.

Added:

One way to read between the lines with an eBay seller is to check their feedback page and look at the upper right corner where it says "Revised Feedback." That refers to sellers who got in trouble with a buyer and basically serviced, begged, or bought their way out of a negative feedback. The number there should be zero or very small.

See the red X on the right side.
ebay sample

Edited by dwambaugh on 03/07/2013 15:32:56 MST.