When the USPS left the delivery slip after the first delivery attempt, the form was signed with instructions to leave the package. The package was not delivered for 8 weeks and the USPS web site tracking said, "Package returned to sender". Tom apparently did some checking at USPS but did not make clear to me what he did, or where the package was. He claimed not to have the product and denied that it was returned to him. Eight weeks later it was finally delivered. USPS service is very very bad and Nunatak should know that in the future. For an expensive product UPS or Fed Ex provide much better service. They don't lose packages like the postal service. This portion of the delay is the fault of USPS, but Tom did not provide help with solving the problem or informing me what he was doing displaying a lack of trust, and lack of helpfulness. Not good at all on the service aspect.
All in all more than very very unsatisfactory experience, it was downright anxiety producing and negative with the negative emails and accusations. I would not go to the trouble of posting this had it not been such a negative experience. I read another post on another board of similar problems with Nunatak delivery and honesty on communicating the status and delay.
There are other sources for custom down gear.