Subscribe Contribute Advertise Facebook Twitter Instagram Forums Newsletter
Problems with Nunatak
Display Avatars Sort By:
James Sogi
(zephyr1) - F
Problems with Nunatak on 04/09/2013 13:45:01 MDT Print View

When the USPS left the delivery slip after the first delivery attempt, the form was signed with instructions to leave the package. The package was not delivered for 8 weeks and the USPS web site tracking said, "Package returned to sender". Tom apparently did some checking at USPS but did not make clear to me what he did, or where the package was. He claimed not to have the product and denied that it was returned to him. Eight weeks later it was finally delivered. USPS service is very very bad and Nunatak should know that in the future. For an expensive product UPS or Fed Ex provide much better service. They don't lose packages like the postal service. This portion of the delay is the fault of USPS, but Tom did not provide help with solving the problem or informing me what he was doing displaying a lack of trust, and lack of helpfulness. Not good at all on the service aspect.

All in all more than very very unsatisfactory experience, it was downright anxiety producing and negative with the negative emails and accusations. I would not go to the trouble of posting this had it not been such a negative experience. I read another post on another board of similar problems with Nunatak delivery and honesty on communicating the status and delay.

There are other sources for custom down gear.

Christopher Graf
(cgraf) - M

Locale: So Cal
"Problems with Nunatak" on 04/09/2013 17:37:55 MDT Print View

"USPS service is very very bad and Nunatak should know that in the future. For an expensive product UPS or Fed Ex provide much better service. They don't lose packages like the postal service."

I've sold numerous items on gear swap and prefer to use USPS Priority Service and found them to be faster, cheaper, and just as reliable as UPS (no dealing with shipping Fed Ex). I understand that one would be upset with the overall transaction.....just hard to believe that this issue was caused by a delivery service.

Greg Mihalik
(greg23) - M

Locale: Colorado
Re: "Problems with USPS" on 04/13/2013 06:46:33 MDT Print View

".....just hard to believe that this issue was caused by a delivery service."

I live in rural Colorado. My USPS deliveries go to a "pedestal" at the end of the road. Someone scans a package and "delivers" it to a box. If the key to that box goes to someone else instead of me it doesn't matter. It is recorded as being delivered. The Post Offices says it was delivered. They say "There is nothing we can do. Let's hope it it shows up." We do "mail exchanges" on a regular basis with our neighbors.

Worse yet, FedEX sometimes has the PO "deliver" the package. Same story, only a whole lot more finger pointing.

Believe it.

If it's important I insist on "USPS Signature Require" or UPS.

Mary D
(hikinggranny) - MLife

Locale: Gateway to Columbia River Gorge
Shipping issues on 04/13/2013 11:55:23 MDT Print View

Guess what--not just FedEx but UPS is now using USPS for delivery. At least that's what happened with the last item I bought online. It was shipped via UPS but delivered by the USPS carrier. It's called "UPS Sure Post." Both seem to be used where the shipping is free.

Last fall I ordered a couple of small items from ZPacks which didn't arrive and didn't arrive. I let ZPacks know; they checked with their local PO who said wait another week or two. I waited three (got busy with other stuff). I just started to email ZPacks and then thought, "I'd better check the mailbox first." Guess what was in the mailbox!

Per the USPS online tracking record, the package had been sent to Medford, OR instead of Portland, but that happened only the day before I received it. I guess nobody will ever know where it was in the meantime.

James Sogi
(zephyr1) - F
Problems with Nunatak on 04/23/2013 16:21:37 MDT Print View

As a follow up to this thread, the Nunatak Kobuk jacket worked well and was very light and warm in -20 temps on a recent expedition in the Alaska Range and I am very happy with it. Despite all the problems getting the product, I'll probably buy again from him (if Tom will sell to me). I hope he works out his customer service, mailing and customer relations issues. Customers are not the enemy and I stand by my prior comments. I'm sure Tom will improve his service and communication issues. Nunatak Kobuk Jacket Alaska Range

Josh Brock
(needsAbath)

Locale: Outside
cool beans on 04/24/2013 10:12:26 MDT Print View

Yeah tom is a one man shop, so communication can suffer when he is tyring to do everything. and hey stuff happens.

Glad you like your jacket. Dont be so hard on the color purple is in!

I love my Arc ghost that I got from him. And will be puchasing an arc alpinist soon.