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James Sogi
(zephyr1) - F
Problems with Nunatak on 02/04/2013 19:45:39 MST Print View

I ordered a jacket from Nunatak in October 2012. In December 2013 I called and emailed twice to inquire about the status, but got no response. After several attempts and several weeks go by, I notify my credit card company. Finally, several days before my trip Tom writes on January 15, and says he shipped the jacket. It was never delivered. I write asking where is the jacket? Here is his response in the email. Rather than try help locate the jacket and arrange delivery he says "Wow, I apologize for setting off your anger issues. Give respect, get respect. Again, the item was shipped, did you not receive the below.? It is waiting for you in LA. It is rare that someone is so disrespectful to me. I believe Walmart has what you need in the future." Do I need this kind of wise ass attitude to buy a jacket? This has been such an disappointment and unpleasant transaction. I will only deal with reputable gear makers in the future. I 've read about other problems with Nunatak with delays, lack of response. I suspect many other people have had problems with this guy before.

Kronos Master of Fate
(kthompson) - MLife

Locale: Behind the Redwood Curtain
Problems with Nunatak on 02/04/2013 19:49:53 MST Print View

So you ordered a jacket. You waited nearly 14 months before you decide to check on its status. Is that correct? When was your credit card charged?

Michael L
(mpl_35) - MLife

Locale: The Palouse
Re: Problems with Nunatak on 02/04/2013 20:04:47 MST Print View

You may want to edit your dates.

joseph peterson
(sparky) - F

Locale: Southern California
Problems with Nunatak on 02/04/2013 20:06:59 MST Print View

If you are going to quote his email and post it publicly, it is only fair to quote your entire email that he had responded to.

Greg Mihalik
(greg23) - M

Locale: Colorado
Re: Problems with Nunatak on 02/04/2013 20:15:38 MST Print View

The facts 'mam, just the facts:


"Again, the item was shipped, did you not receive the below.?" Something go in the spam bucket?

Was your jacket "... waiting for you in LA." ?

Care to share the contents of your email to Tom?

Tom is a standup guy with a lot of credibility.
My many interactions with him have all been excellent.

But If something is changing it would be good to know.

Edited by greg23 on 02/04/2013 20:29:10 MST.

Doug I.
(idester) - MLife

Locale: MidAtlantic
Re: Problems with Nunatak on 02/04/2013 20:26:46 MST Print View

I don't know of many people who have had problems with Tom. I've ordered at least half a dozen items from him over the last 2-3 years, including custom mods. No issues, never had a problem with communication. I'd order from him again.

Nick Gatel
(ngatel) - MLife

Locale: Southern California
Re: Problems with Nunatak on 02/04/2013 20:37:40 MST Print View

I've received great service from Tom. Like many of the small companies the communication isn't always the greatest. But when given an estimated delivery time when the order was placed it arrived on time.

BTW, great products.

Eric Blumensaadt
(Danepacker) - MLife

Locale: Mojave Desert
Hmmm... on 02/04/2013 20:51:25 MST Print View

I've never ordered from Nunatak but I'd say the repeated LACK of responses and finally the eventual snarky response was totally unprofessional. No apologies, no offers to refund money and not even a shipping tracking number (if that was his entire response in the post).

This story puts me off ever patronizing that particular cottage industry.

Justin McCabe
(justinmc) - M

Locale: Southern California
Re: Problems with Nunatak on 02/05/2013 13:52:58 MST Print View

James,

How about posting the full correspondence so we can all judge the situation. Just posting Tom's response is a little one-sided.

These smaller companies thrive off referrals and positive references, we could at least give them a fair trial before chipping away at the positive public feedback they've accrued.

I know I'd at least like the same courtesy if I were in their non-gtx trail runners.

James Arzigian
(Renais) - M
Tom even calls quickly on 02/05/2013 14:05:11 MST Print View

When I was ordering an item I hoped to be specifically sized for me, I sent an e-mail to Tom asking for some information. Within a couple hours, he had called me, and wanted to discuss the details. He beat his estimated delivery date by a good bit, and the quality of his product was excellent. I'm sure he is quite busy because people do seem to like his products, so I was impressed that he took so much effort to make me a satisfied customer.

Konrad .
(Konrad1013) - MLife
Tom at Nunatak on 02/05/2013 17:01:22 MST Print View

I'd echo what everyone else has said and also add that when I contacted Tom regarding the fit on a second hand Nunatak sleeping bag that I acquired off gearswap, he took the time to answer all my questions even though it was clear that I wasn't going to be buying anything from him at that particular time. Now owning 2 nunatak products, I'd say everything about them is top-notch in terms of product quality and that it should be understandable that first-rate gear comes with a premium in both cost and wait-time.

Did he not give you an estimate of how long it would take when you first ordered? I do think it's odd that he did not let you know when it shipped and to give some form of tracking #. Did your post office not leave a delivery attempt notice on your door? Did you flip out on him? Seems to be a lot of of different things in play here.


and lastly, what year are we in!? I'm freaking out man.

Edited by Konrad1013 on 02/05/2013 17:03:40 MST.

Jeffrey List
(jlist) - M

Locale: Cape Cod
No Problems with Nunatak on 02/05/2013 18:29:46 MST Print View

Very good dealings with Tom at Nunatak.

Greg Mihalik
(greg23) - M

Locale: Colorado
Re: No Problems with Nunatak on 02/05/2013 20:14:08 MST Print View

James was last here about 11 months ago.
He doesn't have PMs set up.

Way back when, we called this a sea gull attack: Swoop in, shit on someone, and leave.



I'll assume his email wasn't exactly diplomatic, and his jacket was waiting for him.

Edited by greg23 on 02/05/2013 20:26:13 MST.

Randy Martin
(randalmartin) - F

Locale: Colorado
Re: Re: No Problems with Nunatak on 02/05/2013 20:20:00 MST Print View

Agreed, it seems very odd to have someone be so uninvolved with a community then show up 11 months later to post something like this and then not even engage in the follow on discussion of what he posted.

Travis Leanna
(T.L.) - MLife

Locale: Wisconsin
Re: Re: Re: No Problems with Nunatak on 02/05/2013 20:41:35 MST Print View

Which means it is of zero consequence. A fart in the wind.

KEN LARSON
(KENLARSON) - MLife

Locale: Western Michigan
Could this be an issue with communication? on 02/06/2013 05:59:45 MST Print View

James....Could it be, just maybe, your communications with Tom Halpin created communication blocks that brought about your expressed observations and concerns in this thread?

By reading the comments to this thread today, and inferring what would be communicated by the lurkers if written concerning Nunatak and Tom Halpin, I would say that just maybe, you have NOT communicated in the fullest your issue that brought you where you are today.

I hope by today you have received your article that was made for you. I know in the past using the USPS they are human and do make mistakes as we all do. The delivery individuals who deliver packages with confirmations also are concerned leaving packages at ones door or small mail box that cannot be securely placed and usually leave a notice where you could pick up the package OR they would deliver it the following day.

Think about it....

"You learn from your mistakes; if everything went perfectly you would learn nothing."

D S
(onthecouchagain) - MLife

Locale: Sunny SoCal
+1 Tom on 02/06/2013 10:28:10 MST Print View

I have contacted him several times over the past 4 years or so and he has always graciously answered my questions and taken the time out of his otherwise busy day. Owned several of his quilts (stll using one) without any issues--- but this seems to be a "communication" not "quality" post anyway.

I for one, would not and have not hesitated to recommend his products to others. You have to remember these cottage industry vendors do it all, thankfully in-house for the most part, so build times are estimated and communication comes at a premium price (on their end) as it takes them away from the build. He has always been very upfront about the time needed to finish your order and that fact undoubtedly has cost him business but those who wait are very pleased with their purchases.

Couch

USA Duane Hall
(hikerduane) - F

Locale: Extreme northern Sierra Nevada
No Problems with Nunatak on 02/06/2013 11:29:43 MST Print View

I posed a question to him some years back about the material in my booties. He agreed with my thoughts on their material quality/waterproofness.
Duane

Max Dilthey
(mdilthey) - M

Locale: MaxTheCyclist.com
Let it die on 02/06/2013 11:41:45 MST Print View

Obviously this is not a real issue, or at least has not been reported honestly. Let the thread die so the bad press doesn't hurt Nunatak.

Replying with "My experience was good, too!" Is not as useful as saying nothing so this floats off the forum page.

Mole J
(MoleJ) - F

Locale: UK
google? on 02/06/2013 12:02:07 MST Print View

<"Let
the thread die so the bad press doesn't
hurt Nunatak.
Replying with "My experience was good,
too!" Is not as useful as saying nothing so
this floats off the forum page."


um
I'd disagree with that.

I think that the reported positive experiences outweigh the negative is important for Nunatak.

BPL threads which haven't been posted on for years come up highly ranked with my google searches on a subject....

Raymond Estrella
(rayestrella) - MLife

Locale: Northern Minnesota
re: Problems with Nunatak on 02/06/2013 14:51:52 MST Print View

But you felt you needed to reply anyway huh Max? ;-)

I will call BS on the OP. Like many have said, post the entire correspondence if you are going to post any of it.

I have purchased 5 items from Nunatak and while did run into a wait on one, never had any problem with communication.

Eric, what makes you jump right out and say you will never support a company based on one post from a person that you do not know? Or is this a friend that you have watched the scenario unfold with?

Max Dilthey
(mdilthey) - M

Locale: MaxTheCyclist.com
Well, yeah... on 02/06/2013 16:10:35 MST Print View

I agree, but there's 17 of them already.

And yeah, I grappled with that post (and this) for full minutes, but someone had to say it.

Edited by mdilthey on 02/06/2013 16:11:14 MST.

Travis Leanna
(T.L.) - MLife

Locale: Wisconsin
Re: Well, yeah... on 02/06/2013 18:22:21 MST Print View

>I agree, but there's 17 of them already.

18! Go Nunatak!

Doug I.
(idester) - MLife

Locale: MidAtlantic
Re: Re: Well, yeah... on 02/06/2013 18:28:07 MST Print View

"18! Go Nunatak!"

Do I hear 19? 19 going once, going twice.....

Travis Leanna
(T.L.) - MLife

Locale: Wisconsin
Re: Re: Re: Well, yeah... on 02/06/2013 18:42:30 MST Print View

Douglas, you drive a hard bargain.














... 19

Konrad .
(Konrad1013) - MLife
19! on 02/06/2013 18:42:48 MST Print View

Travis, remember that one time...when we hit 10 pages.

You in or what?




















JK!

Travis Leanna
(T.L.) - MLife

Locale: Wisconsin
Re: 19! on 02/06/2013 18:44:00 MST Print View

20

Josh Thomas
(JtPeso) - M

Locale: Louisville, Ky
21! on 02/06/2013 20:08:52 MST Print View

Oh, hell. I'll add to my post count with 21!

Greg Mihalik
(greg23) - M

Locale: Colorado
Re: Nunatak Rocks! ....22! on 02/06/2013 20:12:01 MST Print View

yep. #22.

D S
(onthecouchagain) - MLife

Locale: Sunny SoCal
me too.. on 02/06/2013 20:33:02 MST Print View

Hey, I remember that one too!

Rock on Tom...this posts for you!

Chad Poindexter
(Stick) - F

Locale: Wet & Humid Southeast....
....23 on 02/06/2013 20:41:20 MST Print View

I don't have anything by them as of now, but I would really like too...and I have read to many good things about them!





So, I'm 23! :)

Travis Leanna
(T.L.) - MLife

Locale: Wisconsin
... on 02/06/2013 21:03:52 MST Print View

HEY EVERYBODY, LOOK OVER THERE!!!!!!------------------------------------>






24.

Josh Thomas
(JtPeso) - M

Locale: Louisville, Ky
Re: 24 on 02/06/2013 21:04:50 MST Print View

24

Dangit! Travis beat me to 24.

Edited by JtPeso on 02/06/2013 21:05:28 MST.

Travis Leanna
(T.L.) - MLife

Locale: Wisconsin
Re: Re: 24 on 02/06/2013 21:07:56 MST Print View

Ooooo, nice one though. We can share.


*cough*25*cough*

Konrad .
(Konrad1013) - MLife
25! on 02/06/2013 21:08:10 MST Print View

25

Max Dilthey
(mdilthey) - M

Locale: MaxTheCyclist.com
I'm not getting involved. on 02/06/2013 21:16:33 MST Print View

This is ridiculous.

Max Dilthey
(mdilthey) - M

Locale: MaxTheCyclist.com
Ok... Fine. 27 Here! on 02/06/2013 21:17:06 MST Print View

27 dresses

Konrad .
(Konrad1013) - MLife
zombies on 02/06/2013 21:18:02 MST Print View

28

Konrad .
(Konrad1013) - MLife
Alright, i've done my part. G'nite! on 02/06/2013 21:21:34 MST Print View

29

Max Dilthey
(mdilthey) - M

Locale: MaxTheCyclist.com
Romantic Comedies Only on 02/06/2013 21:25:26 MST Print View

13 30

Kronos Master of Fate
(kthompson) - MLife

Locale: Behind the Redwood Curtain
Problems with Nunatak on 02/06/2013 21:25:36 MST Print View

33

Travis Leanna
(T.L.) - MLife

Locale: Wisconsin
Vrrrrrooooooommmmm on 02/06/2013 21:26:59 MST Print View

Hdhd




Didn't the mods delete the thread last time we did this?

Edited by T.L. on 02/06/2013 21:28:18 MST.

Kronos Master of Fate
(kthompson) - MLife

Locale: Behind the Redwood Curtain
+1 on 02/06/2013 21:28:47 MST Print View

dd

kk

Edited by kthompson on 02/06/2013 21:29:41 MST.

Max Dilthey
(mdilthey) - M

Locale: MaxTheCyclist.com
32 on 02/06/2013 21:29:10 MST Print View

32

Someone's gotta put us out of our misery.

Ben 2 World
(ben2world) - MLife

Locale: So Cal
Accuse -- then Disappear! on 02/06/2013 21:29:54 MST Print View

OP reads like someone who's angry and anxious to put a business in a bad light -- likely without thinking it all through -- then does so by quoting piecemeal -- and when he realizes said business has actually accumulated tons of customer goodwill -- decides to high tail it....

Max Dilthey
(mdilthey) - M

Locale: MaxTheCyclist.com
Thirty Five. SIKE! on 02/06/2013 21:31:45 MST Print View

34


I think we've permanently resurrected it. Not what I had in mind...

Edited by mdilthey on 02/06/2013 21:35:23 MST.

Jane Howe
(janeclimber) - MLife
Pleasant dealing with Tom on 02/06/2013 21:33:07 MST Print View

I purchased a pullover from Tom in 2009. He has been very responding. Later I contacted him by email a couple time, making inquiries about other items. He got back to me within 36 hours.

Kronos Master of Fate
(kthompson) - MLife

Locale: Behind the Redwood Curtain
prediction on 02/06/2013 21:43:17 MST Print View

The OP will check back on this thread in 14 months.

jerry adams
(retiredjerry) - MLife

Locale: Oregon and Washington
Re: prediction on 02/06/2013 21:47:41 MST Print View

Interesting that the original poster never responded

And he said he didn't enquire about his order until 14 months later

Is it just a pxxxed off person trying to get even for something?

Someone from Nunatak trying to get testimonials?

And I count this as the 49th post or the 48th reply if that's what we're counting.

And if I had a real life I wouldn't have looked at OP or counted...

Max Dilthey
(mdilthey) - M

Locale: MaxTheCyclist.com
No Life? on 02/06/2013 21:56:24 MST Print View

We go in the woods to play Robert Redford. None of us have lives.

Hopefully I meet a nice Squaw...

Konrad .
(Konrad1013) - MLife
Re: prediction on 02/06/2013 22:10:23 MST Print View

Ken, the OP is clearly part cyborg/part austrian from the future and sent back in time to kill Tom's reputation. I agree, he may return in 14 months, but I predict he will suddenly have turned sides and telling us UL'ers to come with him if we want to hike...light. Maybe he'll be governor one day.

Max Dilthey
(mdilthey) - M

Locale: MaxTheCyclist.com
Re: prediction on 02/06/2013 22:17:07 MST Print View

I'd follow that man anywhere.

Raymond Estrella
(rayestrella) - MLife

Locale: Northern Minnesota
Problems with Nunatak on 02/07/2013 10:42:19 MST Print View

"We go in the woods to play Robert Redford. None of us have lives."

Sure we do, we spend it online all day... ;-)

I was in the woods a couple days ago. The black pile behind the sleeping bag is my Nunatak Mukluks. They rock!
North Country Trail

John Kays
(johnk) - M

Locale: SoCal
Nunataks on 02/07/2013 13:17:37 MST Print View

cf

Edited by johnk on 02/08/2013 09:59:30 MST.

KEN LARSON
(KENLARSON) - MLife

Locale: Western Michigan
"original poster never responded" on 02/14/2013 04:24:20 MST Print View

I believe by reading this posting once again and all of the posted comments that something is amiss and maybe James you are "BARKING UP THE WRONG TREE". There seem to be part(s) of the story not clearly defined nor explained. I would think that it would be totally appropriate on your part to edit or delete your posting as I am assuming and hoping you have received your item from Nunatak with the transaction coming full circle by now. If not, I would, and the rest would be interested why?

Cheers

Tony Ronco
(tr-browsing) - MLife
More Customer Goodwill on 02/14/2013 08:57:22 MST Print View

I've purchased four of Tom's pieces over time ... all modified by Tom to my wishes. All top notch quality. For each & every one, Tom was very responsive. Delivery was not fast, but I fully understand these are not off the shelf pieces and most importantly, they were all worth waiting for (which is why I've gone back to him).


Edit: Cleaned up my hastily typed spelling errors

Edited by tr-browsing on 02/14/2013 09:00:01 MST.

James Sogi
(zephyr1) - F
Problems with Nunatak on 04/08/2013 19:59:25 MDT Print View

I ordered a Kobuk hooded jacket from Nunatak in October 2012. Tom estimated 6 weeks and that it would be ready before Christmas 2012. As I said he did not even respond when I contacted him twice 6 weeks later in early December to inqure about the status of the order. The jacket was shipped 12 weeks after it was ordered by USPS express in mid January 2013 but was not actually delivered for approximately 8 more weeks. Despite requests to both the USPS and Nunatak, neither one of them was very helpful in locating the jacket. I filled out the proper USPS forms for redelivery. The delivery was very delayed. I did not get to use it for 3 of my expeditions that winter. The jacket finally arrived in mid March 2013. It is a well made jacket of high quality, but lightweight materials, and fits well. The color is not the Gun Metal gray pictured on the website. The color is a weird lavender which at this point I'm stuck with. In March upon my return from an Alaska expedition, I contacted the credit card company and told them I received the jacket and to let the charge go through. Apparently without checking with his credit card company or bank first, Tom emails me and asks me if I am going to rip him off basically accusing me of being a rip off. This was typical of his problematic negative attitude throughout the entire transaction. It was the most unpleasant experience I've ever had buying a product, much less a high end, expensive custom product. I'm not going to quote the scores of emails we had back and forth. The bottom line is I am not happy, and do not recommend Nunatak even though the product is of good quality. However the service at Nunatak was very bad.

Kronos Master of Fate
(kthompson) - MLife

Locale: Behind the Redwood Curtain
Re: Problems with Nunatak on 04/08/2013 20:13:47 MDT Print View

That's not good. Thanks for the update.

KEN LARSON
(KENLARSON) - MLife

Locale: Western Michigan
"Maybe more here than meet the eye" on 04/09/2013 10:57:05 MDT Print View

I SECOND what Ken just posted but with some questions.

".......USPS expresses in mid January 2013 but was not actually delivered for approximately 8 more weeks.”


This is unusual for USPS and Express mail as I have done a lot of it in the past. If the Express package that was sent by Nunatak needed signature confirmation and signatures were not received at the time of the postal delivery, the postal delivery individual would have left the receiving postal box a card informing the options for delivery (the next day or post office pick up.
Was signature confirmation needed for the package??? James did you not receive communication by Nunatak when he was sending the package and by what means? Did you receive a postal notification options for delivery at the address the package was to be delivered at?


"Despite requests to both the USPS and Nunatak, neither one of them was very helpful in locating the jacket. I filled out the proper USPS forms for redelivery. The delivery was much delayed. I did not get to use it for 3 of my expeditions that winter. The jacket finally arrived in mid March 2013”


Curious AND Confused. When were the USPS forms for redelivery filled out? Why didn’t you react sooner if you did not receive the jacket when you needed it on the day it was to be delivered? When did you place a claim OR search for the package as the postal delivery individual would have left you? Was delivery tried the following day?


"Apparently without checking with his Credit Card Company or bank first, Tom emails me and asks me if I am going to rip him off basically accusing me of being a rip off. This was typical of his problematic negative attitude throughout the entire transaction."


I'm assuming the jacket was in neither of your possessions and you had place a "stop payment" with your credit card company so Tom had vision of a worst case scenario for this transaction and the reason for his accusation.... YES?, and if you would have been in his position you would have thought likewise.


There seem to be part(s) of the story not clearly defined nor explained and as I previously said. Just maybe, your communications with Tom along with his comments and your replies created the Communication Block atmosphere that brought about your expressed observations and concerns in this thread. I'm glad you have the jacket and the quality meets your standards as the many others also before you have communicated. I believe both parties went through undue stress and anxiety that probably could and would have been alleviated with a little patience and positive communication.

Edited by KENLARSON on 04/09/2013 11:01:09 MDT.

Dave U
(FamilyGuy) - F

Locale: Rockies
Re: Problems with Nunatak on 04/09/2013 11:38:04 MDT Print View

I have three friends that have pruchased from Nunatak and although the end product was fine with respect to quality, the order, delivery, and customer service was an issue.

Note: I have had no dealings with this company.

James Sogi
(zephyr1) - F
Problems with Nunatak on 04/09/2013 13:45:01 MDT Print View

When the USPS left the delivery slip after the first delivery attempt, the form was signed with instructions to leave the package. The package was not delivered for 8 weeks and the USPS web site tracking said, "Package returned to sender". Tom apparently did some checking at USPS but did not make clear to me what he did, or where the package was. He claimed not to have the product and denied that it was returned to him. Eight weeks later it was finally delivered. USPS service is very very bad and Nunatak should know that in the future. For an expensive product UPS or Fed Ex provide much better service. They don't lose packages like the postal service. This portion of the delay is the fault of USPS, but Tom did not provide help with solving the problem or informing me what he was doing displaying a lack of trust, and lack of helpfulness. Not good at all on the service aspect.

All in all more than very very unsatisfactory experience, it was downright anxiety producing and negative with the negative emails and accusations. I would not go to the trouble of posting this had it not been such a negative experience. I read another post on another board of similar problems with Nunatak delivery and honesty on communicating the status and delay.

There are other sources for custom down gear.

Christopher Graf
(cgraf) - M

Locale: So Cal
"Problems with Nunatak" on 04/09/2013 17:37:55 MDT Print View

"USPS service is very very bad and Nunatak should know that in the future. For an expensive product UPS or Fed Ex provide much better service. They don't lose packages like the postal service."

I've sold numerous items on gear swap and prefer to use USPS Priority Service and found them to be faster, cheaper, and just as reliable as UPS (no dealing with shipping Fed Ex). I understand that one would be upset with the overall transaction.....just hard to believe that this issue was caused by a delivery service.

Greg Mihalik
(greg23) - M

Locale: Colorado
Re: "Problems with USPS" on 04/13/2013 06:46:33 MDT Print View

".....just hard to believe that this issue was caused by a delivery service."

I live in rural Colorado. My USPS deliveries go to a "pedestal" at the end of the road. Someone scans a package and "delivers" it to a box. If the key to that box goes to someone else instead of me it doesn't matter. It is recorded as being delivered. The Post Offices says it was delivered. They say "There is nothing we can do. Let's hope it it shows up." We do "mail exchanges" on a regular basis with our neighbors.

Worse yet, FedEX sometimes has the PO "deliver" the package. Same story, only a whole lot more finger pointing.

Believe it.

If it's important I insist on "USPS Signature Require" or UPS.

Mary D
(hikinggranny) - MLife

Locale: Gateway to Columbia River Gorge
Shipping issues on 04/13/2013 11:55:23 MDT Print View

Guess what--not just FedEx but UPS is now using USPS for delivery. At least that's what happened with the last item I bought online. It was shipped via UPS but delivered by the USPS carrier. It's called "UPS Sure Post." Both seem to be used where the shipping is free.

Last fall I ordered a couple of small items from ZPacks which didn't arrive and didn't arrive. I let ZPacks know; they checked with their local PO who said wait another week or two. I waited three (got busy with other stuff). I just started to email ZPacks and then thought, "I'd better check the mailbox first." Guess what was in the mailbox!

Per the USPS online tracking record, the package had been sent to Medford, OR instead of Portland, but that happened only the day before I received it. I guess nobody will ever know where it was in the meantime.

James Sogi
(zephyr1) - F
Problems with Nunatak on 04/23/2013 16:21:37 MDT Print View

As a follow up to this thread, the Nunatak Kobuk jacket worked well and was very light and warm in -20 temps on a recent expedition in the Alaska Range and I am very happy with it. Despite all the problems getting the product, I'll probably buy again from him (if Tom will sell to me). I hope he works out his customer service, mailing and customer relations issues. Customers are not the enemy and I stand by my prior comments. I'm sure Tom will improve his service and communication issues. Nunatak Kobuk Jacket Alaska Range

Josh Brock
(needsAbath)

Locale: Outside
cool beans on 04/24/2013 10:12:26 MDT Print View

Yeah tom is a one man shop, so communication can suffer when he is tyring to do everything. and hey stuff happens.

Glad you like your jacket. Dont be so hard on the color purple is in!

I love my Arc ghost that I got from him. And will be puchasing an arc alpinist soon.