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Nate Boyer
(NateB123) - F - MLife
123mountain.com CAUTION on 01/16/2013 15:07:56 MST Print View

I made the mistake of ordering form these guys without doing any research. I put in an order for a $170 jacket. They immediately charged me for it. Two weeks later, I contacted them and they told me it was on backorder and wouldn't ship until March. I canceled the order and requested a refund. They told me I would be credited. This was over two weeks ago. I have emailed them, live chatted, and called them and I'm officially getting the run around.

I did a quick Google search and learned that the BBB cut ties with these scammers last Friday 1/11/13.

Then, I found this: http://www.resellerratings.com/store/123_Mountain

I am going to attempt a charge back with my credit card company.

Buyer beware. Does anybody know anything about this company?

Edited by NateB123 on 01/16/2013 15:08:39 MST.

Bryian Sheets
(SHASTAFARIAN) - F
123mountain.com on 01/16/2013 15:10:52 MST Print View

A buddy of mine had a similar experience as yours, buyer beware indeed!

-Bryian

M B
(livingontheroad) - M
123mountain.com on 01/16/2013 15:48:12 MST Print View

I ordered from them a few months back, no issues.

Nate Boyer
(NateB123) - F - MLife
123 on 01/16/2013 17:42:54 MST Print View

Called them today at 4:30 central. A lady answered and told me she was just hired. I could hear her asking questions to someone like there was a supervisor standing over her.
she told me she would issue the refund again and if I don't receive it in five days, to call them. I kindly told her if I don't receive a refund in five days, ill be calling the local police department.

she was unaware of their BBB suspension, or any of the scam reports.

Gerry Brucia
(taedawood) - MLife

Locale: Louisiana, USA
123 Mountain on 01/17/2013 07:28:46 MST Print View

I have purchased several Rab brand items from 123Mountain in the past because they are the main distributor for most of Rab's products in the U.S. However, I quickly discovered that they don't seem to stock virtually any of Rab's products. They take your money, then order from Rab. So it always took me a month or two to get my stuff. I always got my stuff...eventually.

Edited by taedawood on 01/17/2013 07:29:37 MST.

Drew Jay
(drewjh) - M

Locale: Central Coast
AVOID AVOID AVOID on 04/12/2013 16:41:20 MDT Print View

I ordered a pair of RAB Meco 120 pants from 123 Mountain (full retail price)last Saturday. They were the only online retailer I could find that stocked them in my size. The pants arrived quickly, but with $6.81 in postage due because their shipping department packed a sub-1lb item in a USPS medium flat rat box, but only paid for 1 lb in postage. I called 123 Mountain and requested they refund the $6.81 but was told they couldn't help me other than offering a credit on future orders. I asked the rep to send a request to management, which she did (after fighting me quite a bit.) I then recieved a string of rude emails blaming the postage due on me, the local post office, the USPS in general, little green men etc. In the end the $6.81 isn't a biggie, but 123Mountain's customer service was absolutely atrocious. Buyer beware!

Edit - Forgot to say I also ordered this:

http://www.123mountain.com/rehydrate-spoon-gsi

with the pants. It shows as in stock but didn't arrive with the pants. They claim to be ordering it from the manufacturer and shipping it separately. These people aren't too smart, showing a $2.50 item as in stock when they don't have one and then (hopefully) shipping it separately!!

Edited by drewjh on 04/12/2013 17:08:16 MDT.

Ben 2 World
(ben2world) - MLife

Locale: So Cal
Re: 123mountain.com CAUTION on 04/12/2013 16:55:39 MDT Print View

Nate:

Something like this, it's just a lot quicker filing a dispute -- over the phone or online -- with your card issuer. My own experience with Bank of America (as an example) -- the bank/issuer will reverse the transaction immediately -- giving you your money back in essence. The issuer then puts the burden on the merchant to demonstrate why the sale is legit -- before the bank will let the charge go through again.

Let the merchant fight with the bank -- instead of you fighting the merchant.

Dena Kelley
(EagleRiverDee) - M

Locale: Eagle River, Alaska
"123mountain.com CAUTION" on 04/12/2013 17:20:16 MDT Print View

What Ben said. Initiate a chargeback with your bankcard issuer. I've been a merchant on the other side of the coin on that, and it's a pain in the butt. The merchant's account is immediately hit with the chargeback and they have to file all kinds of paperwork proving they met the terms of the sale in order to get the money back. If they can't do that, then the consumer gets their money back free and clear. Everything is on the side of the consumer on this- it's one of the best perks of using a credit card.

Nate Boyer
(NateB123) - F - MLife
chargeback on 04/12/2013 18:40:27 MDT Print View

update:
I did do the charge back about a month ago and got my money back.
Damn that Mountain123.
complete scammers.

Chris Pund
(chrispund)
Re: AVOID AVOID AVOID on 04/12/2013 23:30:08 MDT Print View

Drew Jay - as an authorized dealer of GSI products, I'm sorry to tell you that this item has not been produced for at least 6 months and GSI does not have any of these left in stock. I tried to order these back in the Summer and Fall and was told that they were discontinued and the stock they had left was it at the time (in August)...

Good luck trying to get that money back.

It's a shame they stopped making that spoon, sold a lot of them too!

Chris
TheGearHouse.com

Drew Jay
(drewjh) - M

Locale: Central Coast
Spoon on 04/13/2013 00:03:12 MDT Print View

Thanks Chris, good to know. So it looks like they took me for nearly $10, this turned out to be an expensive base layer!

Edited by drewjh on 04/13/2013 00:03:44 MDT.

Christopher Gutwein
(syntax) - MLife
Similar Experience on 04/19/2013 15:39:41 MDT Print View

I ordered a Nemo Cosmo through them for a trip 4 months in advance - emailed and called them about it multiple times. It ended up taking over 6 months to arrive even though it showed as in stock when I ordered.

Brian Abram
(boglins)

Locale: The South
I had good service, at least on 04/20/2013 07:42:36 MDT Print View

I got a BCA Float 22 from them that they had listed for 20% off. It arrived quickly. I think the problem is that they list items as "in stock" and "available". I think most who go there to buy something don't see this, and most who do see it don't understand the distinction that 123mountain makes. From their "Shipping" page:

"
POTENTIAL SHIPPING DELAYS:

In stock items will ship within the next business day. Available item(s) is/are available to order. Most available items will ship within 9 business days, sometimes the process is faster and of course it will ship to you ASAP. There might be some exceptions, example: supplier is out of stock or manufacturing delays and between the time of order and the processing of this an item can become unavailable, out of stock. If you have any doubt your item is in stock please call us at 303-984-4649.
"

I don't think this is very fair. You have to look elsewhere on their site to learn this. "Available" makes me think that they have it and can ship it. Instead, it simply means "we will allow you to order it as we believe we can get it for you". I have seen several items on their site that were listed as "available" that had not even been released yet.