First, let me apologize! I have been on a trek and instructed others (my family) to send off the pad, which they seem to have failed to do. Surprisingly, I have not been able to sit down in front of a computer for months now and, even more, a friend of mine had to alert me to this ongoing post and your concerns. I will be sending you the pad tomorrow (with tracking number) morning and will reimburse you the full amount. Consider this the least I can do to say I am sorry for over a month of non response and lack of product. I am very sorry and if I can do anything else please let me know.