I want to give a public Thank You to Jhaura Wachsman of LiteTrail for his excellent customer service. His company sells an array of small items like baggies, mini bottles, guylines, etc, as well as a Ti Cook System, and of course, those incredible PossumDown Gloves.
Recently I purchased a small item that did not hold up and contacted him. Because it was an inexpensive item, he could have blown it off. But he didn't. He responded within 24hrs, acknowledged what I had written, which I appreciated. Thirty minutes later I received an email saying that a replacement had been shipped.
Hassle-free, professional, expeditious customer service--the foundation for all customer loyalty.
If you haven't checked out LiteTrail, I encourage you to so.