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whalen e
(whalen) - M

Locale: PNW
A public Thank You to LiteTrail on 12/20/2012 11:09:47 MST Print View

I want to give a public Thank You to Jhaura Wachsman of LiteTrail for his excellent customer service. His company sells an array of small items like baggies, mini bottles, guylines, etc, as well as a Ti Cook System, and of course, those incredible PossumDown Gloves.

Recently I purchased a small item that did not hold up and contacted him. Because it was an inexpensive item, he could have blown it off. But he didn't. He responded within 24hrs, acknowledged what I had written, which I appreciated. Thirty minutes later I received an email saying that a replacement had been shipped.

Hassle-free, professional, expeditious customer service--the foundation for all customer loyalty.

If you haven't checked out LiteTrail, I encourage you to so.

Edited by whalen on 12/20/2012 11:42:10 MST.

Kenneth Jacobs
(f8less) - F

Locale: Midwest
Same on 12/20/2012 11:16:14 MST Print View

I also have had the same great level of customer service. Highly recommend!

KJ

Trek Guy
(trek_guy) - M
Yep on 12/21/2012 06:49:11 MST Print View

I've had the same great experiences with LiteTrail!

Jolly Green Giant
(regultr) - MLife

Locale: www.jolly-green-giant.blogspot.com
Re: Yep on 12/21/2012 08:57:36 MST Print View

I'll pile on. He's a righteous dude.

http://www.youtube.com/watch?v=fLy9U8gPKT0

William Chilton
(WilliamC3) - MLife

Locale: Antakya
Re: A public Thank You to LiteTrail on 12/21/2012 09:49:41 MST Print View

+4. Lite Trail didn't ship to Turkey. I emailed and Jhaura changed the website straight away. It might not seem much, but it fits in with other reports about a willingness to help customers.

Remington Roth
(remjroth) - F

Locale: Atlantic Coast
Agreed on 12/21/2012 11:31:24 MST Print View

Indeed, they're awesome!

J W
(jhaura) - F

Locale: www.Trailability.com
Re: A public Thank You to LiteTrail on 01/16/2013 22:43:40 MST Print View

Wow, thank you all for the kind words and feedback! I just stumbled on this thread, otherwise I would have thanked you all sooner.

We'll do our best to keep it up and bring even better products into the market to lighten our packs and simplify our hikes.

In gratitude,

Jhaura

Clayton Mauritzen
(GlacierRambler) - M

Locale: NW Montana
Re: Re: A public Thank You to LiteTrail on 01/17/2013 00:05:48 MST Print View

I for one was quite pleased with my interaction with Jhaura. I also really like my Ti cookset. Once the summer hits, I can't wait to play with it on several trips.