Your expectations are out of line.
Send it in, so they can inspect and repair/replace at their discretion.
If its clear it was a mfg defect and they do a repair that doesnt make it like new, then you would have a complaint.
Not clear from your post where the tear is, etc. If it starts in a seam, its probably a mfg defect. If its in the middle of a panel, probably not.
If it uses UL fabrics, tears are easy to come by, and repairs will be more unsightly than the tear possibly, although functional.
I have a small hole in a nanopuff just from holding a puppy. Sharp puppy claws and fragile fabric dont mix.