"First of all, I am NOT defending any poor service. No way."
Roger, if it were network congestion leading to the InfoGears node, then the InfoGears index page itself would show that congestion. But it doesn't. It is responding normally. That suggests that the BPL server there may be overtaxed. So, somebody needs to spend some money to upgrade something. Of course, the long term solution may not involve InfoGears itself. When I see errors all over the InfoGears site, that suggests that it may be overtaxed, itself.