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Arcteryx - great customer support (oh - and choices to make!!!)
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Michael Cheifetz
(mike_hefetz) - MLife

Locale: Israel
Arcteryx - great customer support (oh - and choices to make!!!) on 12/04/2012 13:11:31 MST Print View

Long story short:
Had a 2005 model Arcteryx Paclite jacket. It severely delaminated suddenly in the past month or so. Emailed them etc and they just wrote in that they will replace it with a new piece - sweet!
In reality I was on the verge of saying "Hey - might as well buy one of those new UL designs like the westcomb DVL or Montane minimus" but CSR saved the day for them. Good work!

Now for some advice: assuming my choices are:
Alpha SL - full Paclite
Alpha SL hybrid - Paclite + Proshell in high abrasion
Alpha FL - GTX Activeshell all over (no pit zip)
Alpha SL pullover - same as SL but Po style


michael levi
(M.L) - F

Locale: W-Never Eat Soggy (W)affles
Re on 12/04/2012 13:21:00 MST Print View

I would probably get the lightest one that has the features you want. It's hard to say because for some people they will be wearing it through big snowstorms and in wet locations. Others will bring it for just in case emergencies and therefore it will remain in thier pack %95 of the time. However when it is cold and not wet, these shells do a good job of holding body heat in and blocking wind.

Michael Cheifetz
(mike_hefetz) - MLife

Locale: Israel
Paclite vs Active on 12/04/2012 13:34:15 MST Print View

all these jkts are mostly the same....apart from this difference.

So the dilemma is Pcalite with pitzips or Active without

If i understand correctly the activeshell is supposed to be AS WATERPROOF but more breathable than paclite (direct venting..?) and more abrasion resistant
and its also in this case 70g less

am i missing something?

This will be my main jacket for 3 season stuff - which means it could be used for walking full days in the rain.

Mike R
(redpoint) - F

Locale: British Columbia
Alpha LT on 12/04/2012 14:18:06 MST Print View

I just had to use their customer service to replace a jacket and it was great. Patagonia is awesome too.

I have an Alpha LT which is amazing. It's a very light, full-on mountain shell.

Michael Cheifetz
(mike_hefetz) - MLife

Locale: Israel
LT=$$ on 12/04/2012 14:31:49 MST Print View

@mike - yeah I get that the LT is Pro. but asking them to not only replace a 8 yr old jacket but to upgrade me 200CAD up is stretching it (+its heavier

Stephan Doyle
Re: Arcteryx - great customer support (oh - and choices to make!!!) on 12/04/2012 15:18:38 MST Print View

The Alpha FL has gotten some great reviews and offers a trim fit. For me, it'd be between the SL Hybrid and the FL. I prefer a more trim fit and don't like pitzips - FL.

Rick M
(rmjapan) - F

Locale: London, UK
Pro Shell on 12/04/2012 15:25:06 MST Print View

I have the sense from GTX's own marketing materials that Active Shell is not recommended for backpacking/trekking. It primarily for runners and speed mountaineering competitions. Like CF packs and tarps, these are expected to be replaced often.

If you see yourself backpacking full days in rain or often in torrential rain then GTX Pro Shell is the way to go. There are smarter ways to save ~100g.

Michael Cheifetz
(mike_hefetz) - MLife

Locale: Israel
its free on 12/04/2012 15:38:26 MST Print View


as i said they are replacing an old jkt for free with obviously limited choices...the Proshell is 200CAD more.

If I were BUYING a new one i would look at new Westcomb DVL eVent or Montane minimus

why do Gore say active shell is NOT GOOD for hiking???

Rick M
(rmjapan) - F

Locale: London, UK
Re: its free on 12/04/2012 16:20:55 MST Print View

@Michael, see here:

The Japanese have a saying that translates "nothing is more expensive than FREE".

Perhaps a matter of semantics to me but "Hiking" like "running" implies DAY trips carrying just essentials and snacks.

"Backpacking/trekking" implies carrying heavier pack loads longer distances and with one or more camping overnights when weather can be less certain.

The more days you spend on the trail per year in extreme conditions the more you will value durability in rain gear. Unless, of course you have no qualms with regular replacement! Then by all means Active Shell/Paclite is a good choice, though DriDucks is even better!

But it seems to me you are having to replace your current kit because it wore out so perhaps getting something more robust is in order? Hybrid then?

FWIW, I believe eVent jackets are heavier when used with fabrics of equivalent durability. Also, products with eVent rely on the vendors warranty leniancy. Gore-tex itself warranties all products "satisfaction guaranteed" so its authorized vendors should always offer lenient replacement policies.

Edited by rmjapan on 12/04/2012 16:56:15 MST.

Stephan Doyle
Re: its free on 12/04/2012 22:30:25 MST Print View

Gore Active shell has proven itself as durable as one can expect, given its short time on the market. The Alpha FL in particular has been lauded for its durability.

Of course Gore has to come up with some marketing scheme to upsell you on their Pro shell. After all, PacLite is only for EMERGENCY summertime showers, not real elements. Then again, Gore tells us Windstopper isn't waterproof (yet a number of manufacturers seam tape those same jackets and use waterproof zips!)… I take their marketing with a grain of salt.

Max Dilthey
(mdilthey) - M

Patagonia +1? on 12/04/2012 23:14:07 MST Print View

I'm trying to compile a list of good companies to buy gear from, as I have had disappointments in the past with poorly made products (Not happy with Columbia...). I'm glad to add Patagonia to my list, if people like what they get from them.

Has anyone had a good experience with Marmot?

They don't make gear, but if you get "in" with Zappos through a couple of large purchases, they absolutely baby you. I purchase everything I possibly can from them; sleeping bags, jackets, pants, you name it. If it doesn't work, even if I took it on a 30-day trip, they work with you to make things right.

Mike R
(redpoint) - F

Locale: British Columbia
Re: LT=$$ on 12/05/2012 13:47:49 MST Print View

haha - yeah, they won't be giving you a pricier piece. I was merely showing my fondness for the lightweight Alphas. I'd consider going for the hybrid piece: strength and durability only where you need it.

Stephen Komae
(skomae) - MLife

Locale: northeastern US
Active Shell on 12/05/2012 17:37:27 MST Print View

I have the Beta FL (similar to Alpha FL, but different cut and two handwarmer pockets). It is my favorite jacket. In cooler weather (50º and below), the Active Shell maintains comfort in line with eVent.

The jacket is plenty durable and has seen plenty of trail time. Every time I get caught on a branch or scrape on a rock, I think "this is it, I'm gonna damage it" but it comes unscathed every time.

Keep in mind that the cut is fairly trim. I can fit only a Nano Puff under it. The Alpha FL is even closer-fitting. You might want to size up if you like to layer a lot under your shell.

Michael Cheifetz
(mike_hefetz) - MLife

Locale: Israel
taking my chances with the FL I guess on 12/05/2012 23:02:26 MST Print View

thanks all for your input
I guess ill risk it with the activeshell

just to rehash - I got great service from Arcteryx - so i'm a happy camper :)

Nathan Watts
(7sport) - MLife
Re: taking my chances with the FL I guess on 12/06/2012 05:15:00 MST Print View

Good choice. The Active Shell is a great fabric