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I had a North Face low temperature (-20 F) bag that had seen 30 years of fairly hard service, and had several areas which were showing less down than optimal. In addition, on much of the bag there were flat spots where the down was flattened and did not have its original loft. North Face has a lifetime down guarantee, but I was not sure what they would do with such a well used and old bag. However, the folks at the North Face store told me not to buy a new bag; they encouraged me to leave it with them to send out for work. I was amazed to receive the bag back in about 3 weeks looking brand new, and fluffy as can be. They had opened the whole bag up and restuffed it all. No charge for any of the down added, or any labor. This bag will continue to serve me well for many more years, and North Face certainly made me a very happy customer. I also had a down parka which had seen extensive service and again the North Face folks sent it out to their service center, and it came back looking brand new. I rarely ask for warranty service, and in both the case of the bag and parka, I was actually trying to buy a new item when I went into the store. So, before doing anything to your bag, I'd encourage you to contact North Face. You can either send in your bag, or deliver it to a NF store. If you deliver it to a store, they ship it out for you at no cost, and ship it back at no cost.
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