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Honestly, I don't think people would use it. If they have a question, they're just going to post about it. That's been my experience. We have a lot of FAQs on our company website and no one uses them. They either call or email and ask just about every question that can be answered by the FAQs. I think it's probably because most people prefer a human answer to a static one.
Edited by jasonklass on 03/22/2007 17:52:49 MDT.
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