"...The cost of repair, associated admin, and a hanging reputation is too high nowadays."
Yeah, I hope so. So much easier to make a good product and stand by it than to keep avoiding calls/e-mails. 'Corse at their price, they should be able to afford it.
I had one of the older mUV's that worked well till the battery quit charging. The older Journey never had a problem once I realized you had to flip one battery when it wasn't being used. The Solar Charger was a bit of a joke, though...it never even kept up with 1/4 of my usage. Too many trees, too high on the planet, too many valleys, too many cloudy days...it was just never getting enough direct sunlight. The older rechargables were good for about 8-10 uses, then they lost power every time they were in use...8-7-6-5-3 after each charge, then they were gone. Good batteries were the key. 'Corse, that one was left on the trail, somewhere in the High Peaks.
I am still amazed at te customer service. Very fast response...
I could not get to the Post Office today, soo, it will have to wait till I get back from our High Peaks trip (we leave tomorrow and we should be back 11 days later, on a Monday.) I dropped them a line stating that, soo, I hope they still expect it by then.