When I purchased my Spot Connect, I was aware of some of the service issues with Spot and figured I could live with "spotty service" however, my Spot Connect let me down big time!
The Spot Connect allows you compose and send custom messages on your iPhone (one way messages) which I thought might be handy.
Turns out that a knee injury forced me to abort a trip this summer and while not in any danger, I decided to use my Spot Connect to arrange transportation with my contact person. All should have been good except my message didn't go to my contact person, it went to somebody else! The Spot Connect history on my iPhone clearly shows that I sent it to the correct person but when I checked my sent messages on Spot's website, it clearly shows that the message had been sent to another contact on my list (somebody that had no idea what my message meant).
This past weekend I was out for a 3 day trip and thought I'd give it another try. I sent a message to my son and he never got it... turns out that this message went to one of the people that I was hiking with!!! GREAT!!
I emailed tech support at Spot and they seem to acknowledge a problem ("their programmers are looking into it..."), but needless to say, I have totally lost confidence in my Spot Connect and it's now a paper weight.
An InReach will be on my Christmas list this year.