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Yes ... I, too, sent an inquiry to Sawyer, and they completely ignored it. Any review I may write of the device will be scored accordingly. Ignoring customers is not the way to attain their loyalty. One might make the assumption that they're struggling and can't afford to hire support staff. Or (though this doesn't make any sense) they simply don't care what their customers think, and don't care about addressing their concerns.
Edited by bheiser1 on 07/08/2012 17:35:12 MDT.
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