Unbelievable! No back up tools? What about Be Prepared?... As for the rained out crews, if they get the slots for the next morning, how do they then "catch up" with the rest of their program? Are they not late for the next place on their agenda?...guess I can't figure out how that ia able to occur? My thought is you got rained out, onward to the next program for the next day...not that you hang around the same area to complete that activity and then head out to the next place...or am I thinking completely wrong.
Sorry to hear that you had difficulty on what should have been a completely free hassle trip... Maybe they need to send people to Disney/Stew Leonards's for lessons in customer service...