What if it's wrongly posted?
What if the fellow gets a brand new kit tomorrow from Jetboil?
He just posted above that the customer service rep contacted him and "promised" to make it right.
So what about all this negative stuff above?
Does it just get swept away?
You see, a week had not even passed.
It's not like we are talking about an artificial heart here.
We were all taken in by our need to be righteously indignant at the big "company". before we really had cause to be.
If someone posted a negative thing on your facebook account that you knew or suspected to be untrue, and that could hurt your reputation, would you let it stand?
Heck, that person is probably in Columbus Ohio and the sales rep is in Nebraska.
Heck even if it was true.. why would you leave it there?
See, this is the problem with pulling out the ICBM's when a toothpick will do.
I have made this mistake with a company.
It turned out to be true in that case but honestly i had no grounds ,at that time, to defame them.
Who cares about their bottom line here.. nobody.. the real loss is our perspective.
If we collectively "cry wolf" every time a member cries foul, we lose our credibilty.
Honestly, re-read this thread, the OP is getting his resolution within two weeks.
Is his SO bad that it deserves the fury we have generated?