My suggestion to those that have experienced the melting issue, would be to report it to the Consumer Product Safety Commission. http://www.cpsc.gov/ Clearly Jetboil is not getting out in front of a potentially hazardous product that continues to be sold in the marketplace. The CPSC will investigate and will either force Jetboil to recall or force Jetboil to provide a solution to the consumer if warranted.

Wow! after reading this I doubt I will ever buy any of their products. I refuse to support a company that has a shotty service department. They should have told you on the phone not to send the item in if the warranty was voided from customizing it. Would have saved everybody a headache.

I just left a post with a link to this thread for them too, asking them if they are just deleting them or asking if they are going to do anything about it. I am sure they will delete it as well, but I say keep posting til they have to deal with it. It's hard enough to find good gear out there without them stealing from someone.

deleted

Edited by kthompson on 06/18/2012 22:33:55 MDT.

I will go again if his post gets deleted. I wonder if some of those that have blogs can post a link to this thread.

I looked at my Ti cup yesterday and it is starting to show some separation of the fins.

OCCUPY JETBOIL!!!

Get 'em Boys!!

So far I have had no issues with my Jetboil Sol TI. But I am not impressed with the way they are treating people who have. I have mentioned this thread on Twitter, and I will link it on my blog. Going right of Jetboil fast with their attitude towards their customers.

deleted

Edited by kthompson on 06/18/2012 22:34:35 MDT.

I seem to have been hit with the ban hammer.

They currently have my stove, cozy, lid, and bottom cup which they are shipping back. Once I get those back I'll take further action. The refund would probably be my first request as I haven't asked and they haven't offered. If that falls through, then maybe I'll try more "leverage".

_SHig

The thought occurs to me that when they return the rest of your stove they might also send a replacement pot anyways.
Perhaps we should cool it until you get those items returned first, yes?
Seems like we have gone "nuclear" on them before the issue has developed.
I mean, if i am following events correctly you did not ask for a refund and the last you heard from them was that they would return the remaining pieces of your stove minus the pot.
I think it is prudent to wait until those pieces arrive before passing judgement.
Jetboil might do the right thing and replace the defective pot.. it could already be in the mail with the other pieces as far as we know.

Matthew,

Yes, you make a good and quite apropos point. This thread has indeed gone "nuclear" and though I didn't necessarily want the "Occupy Jetboil" result, it has gotten the attention of their Marketing and Sales guy and I just got off of the phone with him. I guess he has been out of the office between the time I talked to the customer service person last week and now so he was very apologetic about not getting back in touch with me sooner.

We had a frank conversation about the situation and apparently this whole ordeal has resulted in a project to re-evaluate their RMA/Returns/Warranty system.

At any rate, he's promised to work with me to try to come to a fair conclusion to this, so let's cut the guys a break while they work out the details.

Thanks for all of your suggestions and other efforts.

_SHig

Don't worry, you won't get an Occupy Jetboil result. I'd walk over 100 miles for Occupy. At most I'd send an email to REI about Jetboil. That seems to be about the most anyone else here will do too.

And yet, if you Google the title of the OP you get this very thread.
Do not underestimate the power of the internet to spread information.
We have a lot of power here on Back Packing Light.
We need to exercise our power carefully.
Seriously.. go ahead an google up a random piece of your gear.
Very near the top of that list will be a post from BPL.
It is uncanny.

deleted

Edited by kthompson on 06/18/2012 22:35:12 MDT.

Google uses your search history to personalize your results.

Yes, google knows that when I type "il co" (without the quotation marks) I want the Italian paper called Corriere della sera.
Like typing "the ne" for New York Times...
Franco

So, what would be the likely history of a newby backpacker making searches for gear...
Golite, MSR, Jetboil...
They will come upon similar results as I have.
Have you two run the experiment I suggested?
Go ahead and Google Jetboil right now.
You see, people of the same interest will come upon similar results.
The point is; we should not jump the shark and crucify companies using BPL until we have exhausted our options.
Frankly, the fellow had not even pressed the point with Jetboil and suddenly the company is getting random posts to it's facebook site, but all connected to BPL.
It dilutes the forum to use our power unwisely.
And based on a single phone call to support related to us, and judging our reaction, I believe we have over-reacted.
The danger is becoming a flameware like Craiglist.
BPL has always been lauded for it's careful scientific study of the lightwieght movement.
Let us not degenerate into reactionary attacks until the facts are in.
To do so debases all that is good about this site and i include myself in this criticism foremost.

Edited by Ice-axe on 06/18/2012 22:00:15 MDT.

I'm not a fan of a company controlling perception to the point of deleting negative reviews that could inform the buyer of a potential hazard. That just seems extremely unethical.

deleted

Edited by kthompson on 06/18/2012 22:35:46 MDT.

What if it's wrongly posted?
What if the fellow gets a brand new kit tomorrow from Jetboil?
He just posted above that the customer service rep contacted him and "promised" to make it right.
So what about all this negative stuff above?
Does it just get swept away?
You see, a week had not even passed.
It's not like we are talking about an artificial heart here.
We were all taken in by our need to be righteously indignant at the big "company". before we really had cause to be.
If someone posted a negative thing on your facebook account that you knew or suspected to be untrue, and that could hurt your reputation, would you let it stand?
Heck, that person is probably in Columbus Ohio and the sales rep is in Nebraska.
Heck even if it was true.. why would you leave it there?
See, this is the problem with pulling out the ICBM's when a toothpick will do.
I have made this mistake with a company.
It turned out to be true in that case but honestly i had no grounds ,at that time, to defame them.
Who cares about their bottom line here.. nobody.. the real loss is our perspective.
If we collectively "cry wolf" every time a member cries foul, we lose our credibilty.
Honestly, re-read this thread, the OP is getting his resolution within two weeks.
Is his SO bad that it deserves the fury we have generated?

Edited by Ice-axe on 06/18/2012 22:36:28 MDT.