I don't want to start getting into Ryan's personal life here, online, for all to see. It is none of our business. And I also feel that the camaraderie of these forums has formed a rather amiable and somewhat close knit community. I think it is a bit harsh to be raking Ryan over the coals about something like this, when we have no idea what is happening. It's just too bad that Ryan hasn't at least explained a few things so that the tension is released and people can feel they can trust BPL. Perhaps it is working both ways, the longer Ryan stays quiet, the more tension builds up, but the longer people voice their strong opinions, the more Ryan will clam up. I don't know. That's the problem with non-communication and silence. They wreck havoc on any kind of relationship.
I think I'd prefer a lighter, more supportive, less confrontational way of addressing all the concerns that have been voiced. Getting harsh will create harsh feelings, and if that starts to dominate the BPL atmosphere then the wonderful community we have all been part of for so many years will be lost. That would be an awful shame.
But Ken is right, though; this is a business, with paying customers, and it is not acceptable that the customers are simply shunned. It would certainly cool the flames if someone at BPL came forward and addressed the issues. I don't think it's ever been this fractured before in all the years that BPL has been around. I can't even say if it is because Ryan is angry about something, feels insulted by us, can't get online, has lost interest, is unable to get unstuck, is planning something big, or maybe even hurt by all the anger directed at him. It would be nice if we could get over this big spanner in the spokes and become a better community for it.