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"Exhausted dozens of options, settled on this tent... awesome customer service... I want to stress that I am not affiliated with this company in anyway... their site was full of well-designed tents, with well-conceived options, and variations that made sense for all sorts of different purposes... Within about an hour, I was surprised to find an email from the man himself, Bob Molen, who it is my understanding owns the company, and is responsible for much of the design....this awesome tent.... so within 24 hours, I went from lusting over this item, to it being on it's way... I felt insanely privileged, since others spoke of such long wait times... Big Sky will not charge your card until your item ships... You will not be out any money by placing an order... I noticed that Bob Molen went and made an account just to rectify those customer issues, apologetically and with accommodation... it is a small business, making niche products, with niche materials, and a specific manufacturing process that requires care and industry know-how. The fact he has been doing this for over 7 years now, despite many hang-ups along the way, constantly revising the product, really shows that he cares about what he is selling... the customer service is personal and fast... exactly what I was looking for in a tent... something that could appease a casual weekend warrior I take along with me, as well as something I could use on a thru-hike without feeling like I have to play by my tent's rules... I wanted to use this thread as a journal of my experience with this transaction in hopes it may instill some confidence in their products..."
This is all prior to receiving the item, and with apparenty knowledge of years of failed promises and financial malfeasance on the part of BS. I'm sure this could just be a rosy posting about an undelivered tent, but even if that's all it is, you need to understand the long and extremely poor history of BS, and not just dismiss it as "something in the past... shoot, give the guy a chance!"
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