>>Kelty just repaired on of my packs for free, under warranty, this year. The pack is 41 years old.
Jansport just did the same for me but with a much younger pack (just 20 years old).
GSI replaced a brand new cook set with a better one because there was a very minor blemish in it. They took my word for it and told me if the other set was still usable to use it or pass it along to someone else.
MSR sent me a part (showerhead) for a bladder I never owned, just because I called to inquire if they still made it. They didn't, but they found one on a back shelf somewhere and sent it to me free!
You just can't put a price on that kind of service.