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The best warranties
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Brett Peugh
(bpeugh) - F - M

Locale: Midwest
The best warranties on 04/25/2012 09:37:39 MDT Print View

I thought I would try to make a listing which people could add to of the best warranties that people have found from the actual companies. Where you can just send a product back and it is replaced with the same or similar if it fails or does not measure up even 5 years later. Still looking for the magical underwear warranty.

Darn Tough: socks

Outdoor Research: handwear, headwear, rainwear

Backcountry (Stoic): full line including wool

REI: full line

Edited by bpeugh on 04/25/2012 09:38:09 MDT.

eric chan
(bearbreeder) - F
eb on 04/25/2012 12:39:00 MDT Print View

eb, lands end, ll bean, or, mec, etc ...

Nick Gatel
(ngatel) - MLife

Locale: Southern California
Re: The best warranties on 04/25/2012 17:30:20 MDT Print View

Kelty just repaired on of my packs for free, under warranty, this year. The pack is 41 years old.

nanook ofthenorth
(nanookofthenorth) - MLife
warentees on 04/25/2012 17:33:46 MDT Print View

Patagonia, mec, kotatat (on Gore products), OR, MSR/Cascade Designed & Gore-tex - all go above and beyond.

Edited by nanookofthenorth on 04/25/2012 19:56:02 MDT.

USA Duane Hall
(hikerduane) - F

Locale: Extreme northern Sierra Nevada
The best warranties on 04/25/2012 17:44:16 MDT Print View

Sierra Designs. Replaced the fly for my discontinued Half Moon tent years back.
MSR/Cascade Designs, free stove parts, exchange for defective mattress, stove pump.
Duane

Stephan Doyle
(StephanCal)
Re: The best warranties on 04/25/2012 17:54:27 MDT Print View

Patagonia.

Edit: nanook beat be to it. Wanted to mention one that hadn't seen any love.

Edited by StephanCal on 04/25/2012 17:55:09 MDT.

Nick Gatel
(ngatel) - MLife

Locale: Southern California
Kooka Bay? POE? on 04/25/2012 18:04:25 MDT Print View

:)

Edited by ngatel on 04/25/2012 18:04:58 MDT.

Andy Blackwell
(vash1012)
warranties on 04/25/2012 19:01:22 MDT Print View

Backcountry.com has a no questions asked return/replace policy. My windjacket zipper broke after well over a year. They refunded me my purchase price and I was able to buy the same jacket in a size that fit me better for less than I was refunded. That was pretty cool. I hear good things about ULA too.

Matthew Perry
(bigfoot2) - F

Locale: Oregon
Mora Knives. on 04/25/2012 21:08:41 MDT Print View

Add Mora Knives to the list. Broke one of their knives and they had a new one (no charge!) to my door in 3 days....from Sweden to Oregon!

Edited by bigfoot2 on 04/25/2012 21:09:19 MDT.

Brett Peugh
(bpeugh) - F - M

Locale: Midwest
eh on 04/25/2012 21:39:10 MDT Print View

Patagonia is okay but if they no longer make the exact same model/product you get credit that is based on a receipt or the lowest sale price the item existed at. Had a wool shirt from them that started to get holes after three months and since it was not being produced anymore they would not substitute a similar one being made currently and since I did not have my receipt I got credit at the lowest price it ever sold at which was way less than what I bought mine for. So not so much.

andrew brown
(abrown3mtg) - F

Locale: High Rockies
... on 04/27/2012 01:09:20 MDT Print View

Arc'teryx is actually amazing.

However, REI is fool proof. Don't even need a receipt as your member number tracks you purchases. And no matter what state you are in you're set. Buy in Minnesota, return in Colorado :-)

David Colbert
(adkphoto) - M

Locale: Central, New York
Here Here on 04/27/2012 09:07:14 MDT Print View

Outdoor Research calls theirs the "Infinite Guarantee." It's no lie.

REI and LL Bean are awesome.

I also found that WL Gore stands behind their guarantee.

Peace,

David

Ted E
(Mtn_nut) - MLife

Locale: Morrison, CO
Re: The best warranties on 04/27/2012 23:56:22 MDT Print View

i have found that leatherman, black diamond, and OR have the great warranties. Snow peak has TERRIBLE customer service from my experiences when i contacted them with issues with one of their stoves that i owned.

K C
(KalebC) - F

Locale: South West
More on 04/28/2012 01:26:21 MDT Print View

Mountain Hardware and North Face and Patagonia- all California companies that have fixed everything for me over the last 15 years!

Stephen M
(stephenm) - MLife

Locale: The Great Lakes Bay Region
Re: The best warranties on 04/28/2012 08:39:53 MDT Print View

Thanks for posting this folks, it reminded me to contact OR about a Jacket that has lost a lot of loft, they said they would replace it under warranty.

Sweet :-)

Ken K
(TheFatBoy) - F

Locale: St. Louis
Re: Re: The best warranties on 04/28/2012 09:53:43 MDT Print View

>>Kelty just repaired on of my packs for free, under warranty, this year. The pack is 41 years old.

Jansport just did the same for me but with a much younger pack (just 20 years old).

GSI replaced a brand new cook set with a better one because there was a very minor blemish in it. They took my word for it and told me if the other set was still usable to use it or pass it along to someone else.

MSR sent me a part (showerhead) for a bladder I never owned, just because I called to inquire if they still made it. They didn't, but they found one on a back shelf somewhere and sent it to me free!

You just can't put a price on that kind of service.

Eric Blumensaadt
(Danepacker) - MLife

Locale: Mojave Desert
Cabela's warranty on 04/28/2012 16:18:46 MDT Print View

Cabela's warranty is just like REI's. I've had FULL refunds from them on 3 year old broken (sole) Danner hiking boots.

Their synthetic long john selection is the VERY best I've seen and the durabiltity is excellent.