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GoLite stores don't!?!
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Lynn D
(Lynnied1) - F
Re: Vote with your feet, then. on 09/23/2012 14:13:14 MDT Print View

Your response is all fine and good from the perspective of the business (and more specifically from the perspective of the clerks and store managers), but from the consumer's perspective, those same things are not necessarily benefits. I do understand that we are moving toward a cashless society, and I don't think that is necessarily "evil." But I do NOT think that we are there yet, and it will be some time before we reach that point.

I understand that it is the prerogative of the business to choose the how they want to deal with money, but I do think it's naive to believe that everyone can or will want to pay with a credit card.

Here are just a few examples of those whose business GoLite might be losing:

1) Someone who is trying to rebuild their credit and being very conscious of their credit card use by using cash.
2) Someone who doesn't want their every move to be tracked via transactions that are recorded on a computer system. (This category may include people who are "off-the-grid" and who keep their money under their mattresses.)
3) Kids or Teens who are not old enough to have credit cards, but are interested in outdoor activities, or who are shopping for gifts for their parents.

And here is a quoted section for an article by the Wharton School of Business about the Consumers' side of going cashless:

"Convenience is arguably the biggest benefit to consumers when it comes to going cashless. No longer do they need to seek out a bank branch or ATM before going shopping. In fact, mobile payment applications have made it possible to complete a purchase without even having a credit card on hand. And paying with a card or smartphone comes with the convenience of having an electronic record of the transaction.

But consumers often pay the price for such advantages. For one, there is greater temptation to overspend with a credit card since all purchases are "buy now, pay later". Additionally, stealing credit card or debit information is much simpler than taking cash from a person. "Your statement comes through every month, and you must examine it every month because you are always at risk of losing your credit card or someone getting your credit card number," says Jack Guttentag, a Wharton professor emeritus of international banking

Going cashless has other, less immediately apparent financial liabilities. Nearly all pre-paid debit cards, for example, are embedded with activation and monthly maintenance fees. Even if you pay off your credit card every month to avoid finance charges, there is likely to be an annual fee, especially if you are part of a "points" promotion or some other bonus plan. Debit cards come with the danger of overdraft penalties. "Currency is free," notes Jeremy Tobacman, a Wharton professor of business and public policy. "It's a point that is easily forgotten, but it is not a trivial difference. In most forms of electronic transactions, there is some payment for the consumer."

Banks and credit card companies have a vested interest in convincing consumers to convert to going cashless. In 2011, credit card issuers reported $154.9 billion of revenue, according to the credit card advisory firm R.K. Hammer. A separate study from the same firm said that in 2011, fee income surpassed interest income for all issuers of cards (including credit, debit and prepaid cards). Though down from previous years due to new federal regulations, overdraft fees totaled $31.6 billion in 2011, research firm Moeb Services reported.

For banks, less consumer dependence on dollars and coins means greater potential to collect fee income, the likelihood of fewer people visiting bricks and mortar bank branches and a diminished need for staff to handle more intensive cash-based transactions. "For financial institutions, these various payment innovations are a source of profit," Guttentag says. "Cash is the least profitable [source of payment], and it's a lot of hassle."

An added benefit to banks and retail businesses receiving electronic payments is that priceless customer data comes with each transaction. Shevlin suggests that businesses that have a record of all their customers' spending habits could then use it to their advantage. "Knowing how you spend your money helps marketers," he notes."

So the upshot is that your arguments are all from the perspective of the convenience of the business and the staff of that business, and not at all taking into account or acknowledging the hidden costs to the consumer. And having heard or read the same arguments from several people in this forum and from the GoLite clerk yesterday, I'm suspicious that you all are spouting the GoLite party-line, rather than really thinking for yourselves. (As a banking customer myself, I also have to say, that I have never been charged to deposit cash into my personal or business accounts, so perhaps GoLite should also find another bank, if they're being charged for cash deposits!)

All that being said, my initial frustration with my transaction yesterday, was that it seemed as if by pulling out cash, I was looked down upon, given a lecture and made to feel as if I'm not "cool enough" or not an intelligent and environmentally responsible adult, merely because I wanted to keep from putting another charge (for less than $20) on my credit card. And it's offensive as a customer to be told that it would be easier for the clerk not to have to go to the bank at the end of the day, when he would rather go to the bar!

Needless to say, I will not be shopping at GoLite again in the near future (though my individual protest is probably not going to change anything; it is my choice). I can order from Sierra Trading post, go to REI, frequent Jax, sew my own clothing, or shop my closet, etc. etc. etc.

Tom Lyons
(towaly) - F

Locale: Smoky Mtns.
Nutty on 09/23/2012 14:34:57 MDT Print View

Any time a "business" makes rules that prevent itself from making sales, and they view their "policies" as more important than bringing money in the door, there is something very seriously wrong with the upper management.

You don't turn paying customers away, if you plan to survive as a business. Especially in a challenging economic downturn.

John S.
(jshann) - F
Re: Re: Vote with your feet, then. on 09/23/2012 16:13:42 MDT Print View

Can't wait to see their tents for next spring though.

Dena Kelley

Locale: Eagle River, Alaska
Re Vote with your feet then. on 09/23/2012 21:01:05 MDT Print View

Lynn D- You should probably send your thesis into GoLite, it's well researched, but it doesn't change my initial point- vote with your feet. If GoLite loses enough business over their "no cash" policy, they will change it. However, I seriously doubt they will much business over it. Most consumers do have a non-cash option of paying for a purchase. The bottom line is that most ATM cards have the Visa logo on them and are accepted like credit cards, so even someone who is rebuilding their credit, irresponsible about their use of credit cards, or too young to have a credit card can still use their debit card to make a purchase. I would suspect it's something less than 1% of GoLite's target customers who only have cash available and do not have a debit card or a credit card. Even those people have the option of using a reloadable credit card. I think people who truly like GoLite's products will find a way to make the purchase. I've made purchases for people before with my credit card when they needed it, and they gave me cash to do so. The off-the-grid types are often more into paramilitary type gear for when the stuff-hits-the-fan rather than ultralight gear, so I don't really think they are a target group for GoLite anyway. Still, it wouldn't hurt to send your opinion to GoLite and tell them why you won't be patronizing them any longer.

Craig W.
(xnomanx) - F - M
GoLite stores don't!?! on 09/23/2012 21:20:48 MDT Print View

"And that no man might buy or sell, save he that had the mark, or the name of the beast, or the number of his name."
Revelation 13:17

So who would have thought GoLite would be one of the first? Strange times are upon us indeed.

Dena Kelley

Locale: Eagle River, Alaska
Craig...Really? on 09/24/2012 11:46:45 MDT Print View

Was it really just a matter of time before someone compared a single company not accepting cash as a sign of the Apocalypse? BTW, GoLite wasn't first. 20 years ago I tried to give Merrill Lynch cash for my account and they wouldn't accept it. So I guess the Apocalypse started a long time ago.

Wes Kline
(weskline) - F

Locale: Adirondacks
The Antichrist on 09/24/2012 12:28:57 MDT Print View

C'mon, everyone knows the Antichrist wears Patagonia, not Golite.

Tom Kirchner
(ouzel) - MLife

Locale: Pacific Northwest/Sierra
Re: The Antichrist on 09/24/2012 16:59:38 MDT Print View

"C'mon, everyone knows the Antichrist wears Patagonia, not Golite."

Does not! He wears Arc'teryx. Patagucci is so last year.

Doug I.
(idester) - MLife

Locale: PNW
Re: Re: The Antichrist on 09/24/2012 17:15:52 MDT Print View

Sounds like it's time to follow John Prine's advice:

She was a level-headed dancer on the road to alcohol
And I was just a soldier on my way to montreal
Well she pressed her chest against me
About the time the juke box broke
Yeah, she gave me a peck on the back of the neck
And these are the words she spoke

Blow up your t.v. throw away your paper
Go to the country, build you a home
Plant a little garden, eat a lot of peaches
Try an find jesus on your own

Well, I sat there at the table and I acted real naive
For I knew that topless lady had something up her sleeve
Well, she danced around the bar room and she did the hoochy-coo
Yeah she sang her song all night long, tellin' me what to do

Repeat chorus

Well, I was young and hungry and about to leave that place
When just as I was leavin', well she looked me in the face
I said "you must know the answer."
she said, "no but I'll give it a try."
And to this very day we've been livin' our way
And here is the reason why

We blew up our t.v. threw away our paper
Went to the country, built us a home
Had a lot of children, fed 'em on peaches
They all found jesus on their own

Pete Staehling
(staehpj1) - F
Cash vs plastic on 09/24/2012 17:35:33 MDT Print View

The notion that anyone can't get plastic is absurd. If all else fails they can use a prepaid card. They are readily available and require no credit check.

As far as the poor not having plastic... I have met a number of homeless folks on my bicycle tours who used plastic. In many (most? all?) jurisdictions various public assistance programs use a debit card.

Ken T.
(kthompson) - MLife

Locale: All up in there
Re: Craig...Really? on 09/24/2012 17:59:34 MDT Print View

"Was it really just a matter of time before someone compared a single company not accepting cash as a sign of the Apocalypse?"

Well it is 2012.

Tom Lyons
(towaly) - F

Locale: Smoky Mtns.
re on 09/24/2012 17:59:39 MDT Print View

This unusual policy by Golite provoked me to go looking for what reason they might have for turning away good paying customers.

And it didn't take much digging on their website to find out that they are very proud of being a "B Corporation".
So, I looked up B Corporations, and lo and behold, B Corporations are part of a group which promotes "social change", and they are primarily funded by the Rockefeller Foundation, and the 3 main directors of the B Corporation board are from the Aspen Institute think tank.
So, there's your connection to the policies.
I find it interesting that these B Corporation people refer to their group as the "good corporations", apparently because they promote "social change" in the direction that the Aspen Institute and the Rockefeller Foundation prefer.

Didn't take much scratching the surface to find it.

Ernie Fuentes
(askernie) - F
I hardly use cash...its an inconvenience. on 09/24/2012 19:03:01 MDT Print View

I have to agree partially with Dena. I use my VISA debit card exclusively. The same way the creator of this post got upset when
Go-lite didn't take cash, I get upset when businesses don't take my Visa debit card. Now...I understand about the discount rates so I respect their decision. But the reality is that many of businesses that don't take credit cards is because they are not disclosing all their income not the fees..

But having a long history in the retail business, I understand why they would do it. It literally takes the store I work in 4 employess and 45 minutes to count out , make the deposit and put away the cash every night. I can only imagine what that adds up too just in employee dollars alone. Add in all the extra costs as mentioned earlier in this post and you can at least understand why they would do it.

Hey...with the economy the way it is, businesses are always looking to save that "buck"

ernie the eyeball

Edited by askernie on 09/24/2012 19:05:17 MDT.

Lawson Kline
(Mountainfitter) - M

It use to be... on 09/24/2012 20:49:41 MDT Print View


Craig W.
(xnomanx) - F - M
Craig...Really? on 09/24/2012 21:12:18 MDT Print View


Cash Rules Everything Around Me.

DaMn, quoting the Wu Tang and the King James Bible all in one thread.
I'm on a roll.

Ken T.
(kthompson) - MLife

Locale: All up in there
Re: Cash vs plastic on 09/24/2012 22:59:49 MDT Print View

Plastic=too much of the man all up in our business. Tracking what and where we buy. Marketers are evil and behind this scheme.

K ....
(Kat_P) - MLife

Locale: Pacific Coast
Re: Re: Cash vs plastic on 09/24/2012 23:07:57 MDT Print View

+1 for cash

I am with Craig and Ken here. I don't even have a credit card, just an ATM card and I prefer to not have all my purchases tracked.

eric chan
(bearbreeder) - F
marketing on 09/25/2012 00:14:30 MDT Print View

is for weak minded fools ;)

yr jedi mind tricks no work on me ...

at the end of the day, who cares .... if you dont like GoHeavy's policy, buy from someone else who will be willing to part you from yr moola

Dave -
(FamilyGuy) - F

Locale: Up there
Re: Re: Re: Cash vs plastic on 09/25/2012 08:46:22 MDT Print View

I rarely carry around cash. Instead I use a card (no debit), collect air miles, and then fly to Colorado to visit the Golite stores.

Doug I.
(idester) - MLife

Locale: PNW
Re: Re: Re: Re: Cash vs plastic on 09/25/2012 10:12:27 MDT Print View

"Instead I use a card (no debit), collect air miles, and then fly to Colorado to visit the Golite stores."

Now that's sneaky. A fabulous way to buy what you want and still buy local. I'm flying to China to buy my next iPhone.