Per GoLite's FAQs: "We want you to be completely satisfied with your GoLite purchase which is why you can return any purchase to us for a full refund providing that the tags are on it and it is unused. If it has been lightly worn or the tags are missing, we can still take it back and give you a credit on your GoLite account. This credit can be used towards any future GoLite purchase."
Emil - if your SL3 was unused, with tags still attached, then you'd be entitled to return it to Golite for a full refund. If used or tags removed, it's their decision on what kind of credit to provide.
Personally, I've found GoLite's customer service to be inconsistent. When the new direct business model was launched just 6 weeks ago they said there would be no more large scale clearance/ warehouse sales, yet here we are. Products that - back in January and February - were out of stock, nowhere in their distribution channels, discontinued, and (as I was told) would not be manufactured again are miraculously available again in their clearance closet. That doesn't sit well with me. As a local company to me, I'd like to give them my business. But this inconsistency means I don't trust them right now. It's your call on whether you think GoLite is a company worth doing business with again.