"Did they give you a delivery date and did the 20% off apply?"
They gave me an approx delivery estimate of one week following the expected arrival to the warehouse on April 23rd. This is just an estimate, as the arrival to their warehouse might change.
Yes the 20% did apply, bringing the price of the regular to something like $151. My dividend of something like $19 was then deducted from that. Shipping was free, but I had to pay sales tax.
Below is a copy of my online chat conversation which may help answer some people's questions. Towards the end of this chat, Brenda and I spoke over the phone where I placed my order and she verbally communicated an order number and then followed up with the order number in the online chat for my reference. I deleted my phone # and order # for privacy purposes.
You have been connected to Brenda M.
Brenda M: Hi Nate! Please wait a moment while I check on your question.
Brenda M: Do you have the item number?
Nate: no, i don't
Brenda M: I'm checking for you. Just one moment.
Brenda M: Which length do you want?
Nate: the regular
Brenda M: The Therm-a-Rest NeoAir Xtherm Sleeping Pad has an estimated arrival date to our warehouse of April 23, 2012. Please keep in mind that this is an estimated time frame and is subject to change. Once the item is received and processed, then orders will be filled. If you've place the item on backorder, you can expect to receive the order approximately one week later. If you've included an e-mail address in your order, when the item is shipped, we will send a message to the e-mail address listed in the order.
Brenda M: The item number is 8298500002.
Nate: Thanks Brenda. Can I place it on backorder and use my membership discount and dividend towards the price?
Brenda M: Yes, as long as you place the order before April 15, 2012, you can use the coupon. You can always use your dividend as well.
Brenda M: The coupon discounts the item, the dividend pays for the order.
Nate: Is there a way to place that order with your or online, or will I have to call. I put the item number in online but can't select to purchase
Brenda M: Let me check that. Just a moment.
Brenda M: You're not going to be able to place the order online until later this month. It may be after the coupon has expired. I can't take your order over live chat unless your dividend will cover the entire order. Live chat is not a secure method of giving credit card information. If you'd like me to call you, I'd be happy to do that and take your order for you. Otherwise, you'll need to call us at your convenience to place the order.
Brenda M: We can be reached at 1-800-426-4840 from 4 AM to 11 PM Pacific Time, seven days a week. We are closed tomorrow, Easter Sunday.
Brenda M: Would you like me to call you?
Nate: sure you can call me at [DELETED]
Brenda M: I'm calling you now.
Brenda M: Thank you for using REI Live Help! If you would like a transcript of this Live Help session for later reference, click on the print button to the right of this window.
Brenda M: Your new order number is [DELETED].