I had quite a problem with them myself. In my case, most (not all) of it was Integral Designs promising C&C one thing and then not delivering.
The other thing that really gets me about C&C are, in a few cases, the absolutely ridiculously inflated PRICES that are NOW ON SALE for more than i could purchase that same product elsewhere at their normal price.
I've decided never to do business with them again.
Also, don't waste your time & money calling them, or even leaving a message - they never answer, nor did they ever call me back.
They are pretty good at returning emails though - with more promises (which, again, are probably only what they themselves are being told).
I have more on C&C in a "Reader Review" which turns out to be, almost, a never ending saga of updates on my most recent purchase from them.
They did want me to let everyone here in the BPL Forums know that they are committed to becoming the Premier Integral Designs Retailer in the USofA and plan to stock larger qty. of ID gear so as not to run out of stock.