Does anybody have any *recent* experiences dealing with Fibraplex? I ask because I placed an order with them over a month ago (Feb 13) and, apart from an initial automated "thanks for your order" email, I've heard nothing since. My order hasn't arrived and I've had no shipping notification from them.
I have emailed them twice to ask what's happened to my order, with no response. The time difference makes calling tricky (I'm on the east coast of Australia, currently GMT+11 hours.)
Are they still operating but just with rubbish customer service? Is my money gone for good? Does anybody have any suggestions?
Any help would be appreciated.