I purchased my Steripen Opti right after Christmas. Like any gear nerd, I brought it home and promptly "tested" it in a glass of tap water. Cool! I had a new toy!
And I tested it again, and again, in different containers. My lamp was working since I could see the blue light, right? Well, something sat uneasily with me. The light seemed a bit dimmer than pictures I had seen. This was probably just my imagination, and different cameras will show light differently.
But still something inside me wasn't convinced. So I brought my concerns to various parties, including the store at which I purchased it and to Steripen directly. I even sent in pictures of the lamp in use and the tech support person said the photos looked like the lamp was operating normally. Everyone I talked to assured me the lamp was fine.
*Knock knock* Who's there? My hunch.
Luckily I was also having other issues with the unit at the same time. There is a tiny o-ring that sits underneath the head of the thumb screw that presumably helps seal the opening where the thumb screw goes through the battery cap and into the unit. This came out after only a few openings of the battery compartment, and being brand new it was covered under warranty.
I had been dealing with Rich from Steripen about these issues. He offered to replace the end cap for free and if I was still concerned with the UV lamp on my unit that I could send it in and they could test it. For $5 shipping I wanted the piece of mind and to finally put that nagging feeling to rest.
As a note, I would like to mention that dealing with Rich was nice. He was quick to respond to my emails and offered to rectify the situation by replacing the faulty endcap without hesitation. So Steripen's customer service is a plus.
I sent my unit off for repair, and I got this reply today:
"Hi Travis, I'm sending you a replacement steripen today. Your concern about the UV was well based; you had a faulty lamp.
Good luck with your travels.
Sometimes you just gotta follow your gut feeling.