Thanks to everyone for sharing your thoughts on shipping costs. Not sure it will change anyone's mind, but just as a point of reference, Gossamer Gear spent $4,611 more on shipping than we charged for shipping last year. I know this is no consolation if you are a customer who ended up on the wrong side of that average. We ship many large value orders, and feel that insurance is an important protection in case something gets damaged in transit. The tracking not only protects us against unscrupulous customers, who aren't on this forum, but more importantly, allows us to respond to customer inquiries about the location of their package. Probably most readers of this forum understand dimensional charges, but things that are bulky but light incur shipping charges based on the package dimensions, not on the weight. Gossamer Gear loses money on every pad we ship for this reason.
I don't mention these data to answer everyone's comments. There's some good input here, and based on this, we will be revisiting our shipping policy in the near future. Thanks for being open and honest, we value that.