My first NeoAir had a pin hole leak, fine for a night of sleeping. After I burst it trying to find that teensie leak, Cascade Designs allowed me to return it at my expense of course, they in turn sent me a new one which I have had no problems with since. Hard for them to test them before selling, I think you are over reacting too. It is a new product also. Be patient, Backcountry is the one you should be upset at. On the good side, Backcountry sent me a label to return some winter boots that were tight for me a few years ago, plus, they messed up and sent another pair when I was trying to get this worked out. They paid for the return on those too. Maybe ask for a Supervisor. They can send stuff back to manufacturers too, if they won't back up their stuff, buy elsewhere and tell us about it here.