ill say it again for those moralizing PBLers out there
i have absolutely no ethical conundrum ... and i dont consider it one for anyone if you ask honestly, dont demand that they make you happy, and tell em exactly what happened
good companies tend to jump at the opportunity to show their service is better than the competition ... and theyll advertise that fact too ... its up to them to say no
I'd like to return this taxi, please.
As you’d expect, over the years our guarantee has been put to the test. We’ve been given countless opportunities to demonstrate our commitment to customer satisfaction and our willingness to stand behind the products we sell – though none more demonstrative than the return and refund of an original London taxi.
Featured on the cover of our 1984 holiday catalog, the taxi was purchased for $19,000 by a Kansas native as a gift for her husband (an avid car collector). In 2005, her husband contacted Lands’ End and expressed interest in returning the car for a full refund. Of course, we obliged – because whether your purchase includes a tote or a taxi, your satisfaction is Guaranteed. Period.®