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I've probably purchased from them 6 - 10 times over the past few years, and have never had a problem with purchases, and have had no questions asked on returns (always NWT), within their return window.
Mostly have used them for Patagonia/Prana/TNF dresses/skirts/pants for my wife, as they run some ridiculous sales.
Have also found Icebreaker really cheap there from time to time, as well as the occasional sale on Inov-8 footwear. Not a lot on 6 p.m. that would appeal to ultralighters, but for day-to-day or casual-office wear, they've been great.
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