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Ryan Smith
(ViolentGreen) - F

Locale: Southeast on 05/12/2011 11:33:10 MDT Print View

I ordered a couple yards of fabric about 6 weeks ago from Kitebuilder and I still haven't received anything from them. Sent a couple emails and no response. Anyone ever have any problems with them? If they were making me a custom product six weeks would be fine, but two yards of fabric cut off the roll hardly seems worthy of such a long wait.


steve ferrel
(kitebuilder) - F
kitebuilder order on 05/12/2011 11:51:36 MDT Print View

Hi Ryan, no charge has been placed on your credit card. I did send an email about this order, asking if you still needed it. I was behind on several orders that week and when it passed the two week mark, I sent emails to all involved customers asking if the orders were still needed.

I have several hundred yards in stock and can get this right out if still needed.

I apologize for the delay and misunderstanding.

Daryl and Daryl
(lyrad1) - MLife

Locale: Pacific Northwest, USA, Earth
No Problems Here on 05/12/2011 13:22:06 MDT Print View

I've had good luck with and have ordered quite a bit of stuff from Steve over the years.

They also have a great discussion forum. Some of the ideas discussed there are applicable to backpacking gear making.

Ryan Smith
(ViolentGreen) - F

Locale: Southeast
cool on 05/12/2011 17:21:44 MDT Print View

Steve shot me an email earlier today. All is well.


Edited by ViolentGreen on 05/12/2011 17:22:31 MDT.

Terry Trimble
(socal-nomad) - F

Locale: North San Diego county on 05/13/2011 14:59:09 MDT Print View is great I use to buy from them when I made Fighter kites.