"Maybe they should fire the manager?"
Don't be silly! They should capitalize on the opportunity, surprised they haven't yet.
Or perhaps, soon, they'll realize this and be announcing the Sam Haraldson Voodoo Bobblehead Doll, complete with Titanium sticking pins! Didn't get your package on time, stick one of those pins in his arm! Your hoody still out of stock, slap a pin right in the butt! They'd sell like hotcakes! ;-)
And it would give BPL a whole new meaning to "taking one for the team".....