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I'm posting this appeal because I've spent six weeks trying to get a reply from BPL to my emails and faxes. I ordered a spin poncho in November, it was backordered, my credit card was charged, and I can't get any response to my queries about if/when the order will be filled. What am I supposed to do next?

David: In Billings right now for Blake's services but will research this when I get back. I searched the tech support archives and found your inquiries and all of them have been responded to. Do you have spam blocking software installed that is blocking the replies?

Will send you a personal email on my return and we'll get this figured out.

Ryan

Ryan:

Thank you. And please accept my condolences for your and the community's loss.

David

Dear BPL,
ON 3/22 I ordered 2 Nalgene narrow mouth watter bottles and you guys sent me the wide mouths. I emailed you guys twice for a RMA number so I could return these and no response yet. I'am afraid to reorder for narrow mouths, who knows what I will get? I would like to have better customer service!

i'm forgettin' the exact time frame, but i ran into a similar problem around the same time.

the cause was merely logistic in nature & NOT an indication of a poor cust. srv. attitude.

the reason was BPL/BMW(?) moved into a new bldg & for reasons beyond their control, their DSL line was NOT ready at the proper time - meaning that they could NOT rcv., nor respond to any Cust. Srv. related issues.

once back up, they speedily replied & were very polite and apologetic.

i have made a dozen or so separate purchases fr/BPL (several since the DSL problem was resolved). all w/o any problems (except for the DSL problem which was beyond their control). the quality of their products and cust. srv. is only exceeded by their integrity.

in my experience, you should have no worries about doing business with them.

i have read, in other threads, some experiences similar to yours and mine. they too posted back that their problems were resolved. i'm sure yours will be resolved soon.

hope this post helps to alleviate any concerns you may still have.

hopefully, you contacted them via their cust. srv. email address.