In my previous experience, the only foul I found with them (BGM)was them not wanting to initially honor a price we settled upon and I paid for a quilt. However, they were very quick to speak up (the next morning) and they did even offer me the quilt at their price. To be honest though, I didn't want it that bad. So, I refused the offer, commented on how if I were to get it I felt it should have been at the advertised (and paid) price and thanked them for being up front and quick. They refunded me my money back, and I was fine (as could be).
Meanwhile, in the thread back at the forums, which started out as an awesome gear find thread, I kept everyone up to date with the process. The thread was brought to the attention of BGM by a couple of those forum members and later the owner contacted me and told me that he would be sending the quilt for the advertised price.
Sure, I was not the happiest person when I found out I wasn't getting the quilt, but I never talked trash about the company and I don't think that relaying that experience is a bad thing. Especially now with the end result being that they owned up and fulfilled their end of the sale.
But I did find it a little odd that I came across this thread which sounds like a near similar experience I had with them. To me it does sound like whoever is working on the web site is messing a few things up, and maybe that should be addressed. I have heard quite a few great things about this company though on multiple forums, so I don't think that any of this is actually intentional, just maybe a little lacking. I do still have the site bookmarked on my computer and on my blog. I still occasionally browse through there and if the price was good would still buy from them, but I will take a little extra precautions, and maybe just call on the phone to order...
I did place one other order with them since the quilt incidence. It was actually about a day after all of that had happened. I ordered 2 pair of Chaco's and the transaction went great. I even received a Climbing magazine courtesy of BGM with a coupon inside for their store a few months ago.