Jack shipped my custom quilt in only one day.
Eric...I hear you, but A. the WM Kodiak cost a ton more, and does in fact weight a bit more. I think in a long its 510.00 vs the 390 or so I paid for this quilt. I also am taking my flash hooded jacket for camp wear and sleeping it it, so I have a down hood built in so to speak.
Bottom line on my experience, is jacks r better is running a truly well integrated business. They have a wide product line, they stock inventory and pride themselves on shipping same or next day, and they have personal service to boot.
while i feel I have gotten personal service from several other cottage guys, I can say without a doubt all of them have had much longer waiting times (often unknown waiting times) and communication with them has often been sparse or totally absent.
jack and his team were completely different.
for instance, I emailed bender and asked before I bought what his lead time on a mat for me was. he told me 3 weeks. I placed the order and now 5 weeks later I don't have it, and don't get return emails for over a week.
it puts me in a bad spot. I really want this pad, and I want it from bender, because I like to support the little guys, but it looks like I wont get it before my camping class and cant afford to just go buy a down mat and have to pay for benders (which I had to do when i placed my order)