Well they sent me the wrong pad (ordered Exped Downmat, received Airmat) so we'll see if they step up and make it right. So far have two different CS reps in contact, one offering full replacement and covering roundtrip shipping (prefered), the other offering 30% off if I keep the Airmat (ha!).
Their order system also charge me $66 for shipping though the true cost was just $41! A $25 handling fee is kinda rich IMO, especially since this would ship free in the USA.