Does anybody know if there's something going on at GSI outdoors such that they can't or won't respond to any of my inquiries?

I asked them a question via email a month ago. Haven't heard a thing.

Here is some pure speculation. I say this because this happened at my ex-employer. There were three or four different customer service email accounts open for different responsibilities. As the staff was downsized, one email account was forwarded to another, and so forth. They changed staffing so fast that the email forwarding got dropped. The net result was that there was a new staff member there waiting for customer inquiries, but he never got the email. So, for three months, customers were getting ticked off. I guess it is a sign of the times.

--B.G.--

Call them if you can.....probably better results that way.

I actually just got finished with a warranty replacement with gsi. A polycarb lid on my cookset started to bubble and melt, so i emailed them...no response. Took it upon myself to go old school, and talked to Jeff. He had everything sorted out within 5 mins, and a new lid at my door within 2 weeks. Give em a call, they are great to deal with.

Konrad,
Good to hear it was worked out by phone. But, one would think, that in the age of computers and email, a company would tend to its electronic inquiries, no?

You'd be surprised that many companies don't do email well - or often don't have a dedicated person.
Jeff is a great guy at GSI - he is often who handles wholesale orders.