Art, stop telling me what to do. :P Thanks for the command Art, but like I said in my post, I was just venting. I think backcountryedge.com's free shipping and free returns make it a little bit better than REI. It's just that I, and I think most, really enjoy those companies that really go out of their way to make their customers happy, such as the Moosejaw incident discussed on here recently. REI can choose to do what they do because of their shipping charges, they know it is not really worth my money to return my item I just purchased to get the discount, where other retailers with free shipping know it would be worth it to them to honor something like that.
I have a friend whose ONE binding broke on his Tubbs snowshoes and he contacted Tubbs about purchasing a replacement. Tubbs sent him 2 packages of 2 bindings for free. He is a lifelong Tubbs loyalist, as now is his whole family who he turned onto Tubbs. There is nothing like a company giving you a good reason to return. It's kind of like the mechanic you trust and take your car to for all repairs.