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Here is an example of what now is going on. I emailed about a kinked backpanel in my '08 circuit. Common problem from what I see here. So I asked about a replacement. I get an email from Chris. Ken no problem to fix it for you , just send it to 668w 1725 n logan utah 84321, we do repairs every friday, and usually ship them back the same day Chris McMaster//Owner///Ultralight Adventure Equipment// Logan Utah
Fine and wonderful, but can I get a replacement backpanel!? Do I really have to send it in for a removable piece. I feel like he read my email and answered them immediately but.....Update Email I recieved today., Ken i noticed your post on BPL, FYI what we call a backpanel is not replaceable by you, we would have to pick it out and re sew it, i think it's interesting how quickly you jumped on the band wagon but failed to mention that all your emails were returned within an hour, and we offered to fix what you said was the problem at no charge //although it turns out you were just calling the problem by the wrong name,/// and we still fixed it at no charge. In the future I would appreciate it if you get your facts straight before you make a post about meChris McMaster//Owner///Ultralight Adventure Equipment// Logan Utah Though in my original e mail I did mention kinked panel. Can 3d mesh be kinked? I don't believe so. All worked out in the end. So the correct term is foam pad. I don't think I was being over critical of Chris though.
Edited by kthompson on 02/25/2010 12:53:59 MST.
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