I've bought quite a few things from Nunatak throughout the year. After the first I realized about the wait! It is my unscientific belief that the closer to the colder months you order, the longer you'll wait. The wait on one order (Arc AT) was much closer to 2 months. My Raku took nearly four, I think. But, as others have said, when I've emailed asking about it, Tom has always answered the email within a day or two. Same thing with Ron at MLD. Same thing with Tim at enLIGHTened. Same thing with the good folks at JacksRBetter. Same thing with Joe at ZPacks. No more than 3-5 days from Grant at GG and Casey at ULA (and usually within a day or two). And it's that customer service that has kept me going to back to these businesses time and again (especially Nunatak and MLD, who seem to make a lot of stuff I really like, darn them!). And since they all make more than enough to scratch my ever present itch, I don't need to wander the aisles aimlessly waiting for assistance from someone, anyone (metaphorically speaking) at a different business, like PHD.
It's like I said in a different post months ago, great products is only part of the equation to a successful business, but rarely is it enough to carry a business lacking in other respects.