I've never been intrigued enough by their products to visit Big Sky's website, so I didn't know (or care) what their policy was. (I'm a tarp-and-bivy partisan, myself.) My original post was merely to point out, when others were complaining about Big Sky's take-the-money-and-wait policy, that BPL also followed that policy, and express approval of them publishing the policy up front. I didn't really know if Big Sky had a published policy, or really even intend to comment about their policy; if my original post came off as such, I owe everyone an apology.
1) I have no problem with a policy that is known (or available to be known) prior to ordering.
2) I believe that when shipping problems occur, you have an obligation to be up front with customers, and take some timely action to make things right for them.
3) I think BPL deserves praise for changing their policy to prevent the kind of frustration Big Sky customers are experiencing.
For the fans of Big Sky tents (and there seem to be many), I hope the recent posts indicate that the problems may soon be solved.