First of all, you gals/guys whom have been shafted get my sympathies. I just can't believe the run-around you all continue to receive. Perhaps you'll take some small solace in knowing that as a result of your collective saga, I will NEVER consider purchasing anything from Big Sky. I don't have much money to toss around, especially for recreation, so I place a premium on customer service to guide me with my purchases and prevent any regret over having made a bad choice. In short, while I don't buy much, I am a fiercely-loyal customer if I feel that I was offered solid customer service. The opposite also holds.
All that written, I still can't believe what I just read from JT: a response from Bob comes quick when trying to make the sale, yet he's nowhere to be found when it actually comes time to deliver the product to those of you whom already ponied up the dough. Wow. I think you folks should just cut your losses, request an unconditional refund in no uncertain terms and hope that he honors your request. You might be best off if you send such a request in writing along with a signature confirmation upon receipt of delivery. At least you have proof that you sent such a request.
Again, best of luck to all of you for a speedy resolution.